Reliant EnergyReviews of reliant.com

We have had reliant for 18 months and pricing has gotten worse so I decided to check around for some thing less expensive and found TXU with some better plans so I proceeded to go through the steps to enroll. Little did I know that I would be hit with a $395 penalty for changing which is about the cost of Reliant for 1 month. I am extremely upset and disappointed . If there was a way for me to get even, I would. Who ever reads this, be sure and read the small print cause they are not above taking your money.

Reliant energy hits you with so many fees and my bill this month is $670. They also don’t support veterans. If you like massive electric bills then go with reliant! This is a company will talk you into switching plans then charge when you do. Reliant energy is the scum of the energy industry…

Fraudulently charging customers for budget billing and falsely advertised “free weekends”. SMH…nothing is free. My last invoice bill before I closed my account was $785. They refused to remove the early termination fee of $150. This company makes up their own rules and is a total SCAM!!!!! I switched to 4changeenergy, and sooooooooo glad I did. I filed a complaint with the PUC but they found Reliant to be trustworthy and not in violation. However, my bill says it all. My home is only 1,600 sq. ft. with two people living here. How did we use that much electricity to get a bill over $500????? Explain that! It’s not due to the summer heat. My home is well insulated, and my A/C is efficient. The only thing I can think of was that I was overcharged way more than I should have been.

This company scams you out of the account credit they give you to switch companies, which is supposed to pay for your cancellation fee for your last provider. Somehow after switching I had a big bill that just happened to use up my whole account credit, in winter, in texas. And I'm sure I didn't use the power their logs showed I did, because this was during the texas power outage from the winter storm, and they showed me as using a bunch of power when we had no power most of the time.

The representative I talked with, Miguel, was very helpful and exhibited five star customer service. He was completely knowledgeable and answered all my questions. Kudos to Miguel!!!