We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No deposit, 1 phone call and power was on in 2 days at my new apartment. The easiest setup I've ever had. Being a new customer I was throughly satisfied.
Response from Reliant EnergySep 15, 2026
Thank you for sharing such an incredible review, Thomas! We're thrilled to hear that your experience with Reliant was so smooth and hassle-free. Knowing that you were able to get service set up with no deposit, a quick phone call, and power at your new apartment within just a couple of days is exactly the kind of experience we strive to provide! As a new customer, your satisfaction means the world to us. We work hard to make the enrollment process simple, convenient, and stress-free, so it's wonderful to know we delivered on that promise. Thank you for choosing Reliant and for taking the time to share your experience! We're honored to have you as part of the Reliant family and look forward to serving you for many years to come! Loving regards! - MF / Digital Care
HR
Hughey R.
Bad customer service experience
Had a bad experience with reliant agent names Tony. When I initially signed up was because they offered a better rate. The agent I spoke to was in person, cool and helpful guy he said he would handle everything in the process of cancellation and gave me his number for any questions I had. Turns out this line is not in service to Tony and it was someone random. I also had to call my old provider myself because he never did. I think it’s pretty simple to fallow through with things you say. When I spoke to the manager they couldn’t help me out with this issue either. Maybe in the future documenting who signed you up for the plan might be helpful for a supervisor to know.
Response from Reliant EnergySep 15, 2026
Hello Hughey. We sincerely regret that your enrollment experience did not meet the level of service and professionalism we strive to provide at Reliant. We understand how frustrating it must have been to receive information that did not align with your experience, particularly when you were led to believe certain steps would be handled on your behalf. We are also sorry to hear about the difficulty you encountered when attempting to contact the representative who assisted you and that you did not receive the support you expected when seeking further assistance. At Reliant, we are committed to providing transparent communication, dependable service, and a smooth enrollment experience for every customer. Your comments regarding agent accountability and documentation are appreciated and will help us identify opportunities to improve our processes. If there is anything we can do to review your experience or assist with any remaining concerns, please contact us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm,. Our team would welcome the opportunity to better understand the situation and provide any assistance we can. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. Best regards! - MF / Digital Care
KI
Kapologwe, I.
Very consistent and fair!
Very consistent and fair!
Response from Reliant EnergySep 15, 2026
Hello Isaiah. Thank you for your kind words! We're honored to know that you've found Reliant to be both fair and dependable. Our team works hard to provide consistent service, competitive energy solutions, and a customer experience you can count on! Feedback like yours lets us know we're on the right track. We truly appreciate your trust and loyalty, and we look forward to serving you for many years to come. Thank you for being a valued customer, we love to serve you! Have a great day! - MF / Digital Care
ME
Miss E.
10years with this company and UNHAPPY
10years with this company and I chose to do my energy transfer online, bad idea. Prior to transferring, I was in the "average billing" plan which was great considering how much I had to run my system. Fast forward to the transfer, the average billing DID NOT TRANSFER and I was left with close to $600 (which I was told it was the difference between the actual bill and average billing discount I was getting), so my bill was close to $1200. All I received was "oh I am sorry but I can make a payment plan for you." So, now I am locked in with Reliant until this, plus my old charges are paid off. Being with an energy company for a decade-plus, not missing payments - honestly, I would have just waived it... Reliant probably throws $500 on the ground any other day. I have ZERO issues paying for my normal charges but that difference, knowing I signed up for a 3yr plan (it was the cheapest believe it or not), I would have not charged the consumer, especially how rough times are in 2026. I shouldnt have to decide if I am going to eat or have lights. Thanks Reliant for NOT working with a good paying customer. AVOID AT ALL COSTS! Heavily debating just paying cancellation fee once this is paid off and never look back... This is what ROOBERY looks like.
Response from Reliant EnergySep 14, 2026
Good afternoon, Miss Ella. We regret to learn about your experience; we are terribly sorry for this inconvenience. We understand how concerning and frustrating it must have been to receive an unexpected balance following your service transfer, particularly after being a loyal customer for more than 10 years with a strong payment history. We recognize your concerns regarding the Average Billing program, the charges that resulted after your transfer, and the financial impact this situation had on you and your family. We understand that clear communication and support are especially important when customers are facing challenging circumstances, and we are sorry that your experience did not meet your expectations. At Reliant, we value the trust our customers place in us, and we never want anyone to feel that their concerns have not been heard. While we regret your dissatisfaction, we appreciate you bringing these matters to our attention. Feedback such as yours helps us better understand where we can improve. We encourage you to contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: we would welcome the opportunity to review your account, discuss your concerns in detail, and determine whether there are any options available to help address your situation. Thank you for your many years of loyalty and for sharing your experience with us, we look forward to hearing from you soon, and hopefully, regain your trust in us. Have a great day! - MF / Digital Care
JE
Jewel
Very smooth!!!!!
Very smooth!!!!!
Response from Reliant EnergySep 14, 2026
Wow, thank you for the enthusiastic 5-star review, Jewel! "Very smooth!!!!!" is exactly the kind of experience we strive to provide every customer. From start to finish, our goal is to make things simple, straightforward, and hassle-free, so we're delighted to know we hit the mark! We sincerely appreciate your trust and your kind feedback. Thank you for being a valued customer, and we look forward to continuing to provide you with smooth service and reliable energy for years to come! Thank you so much for believing in Reliant! Have a beautiful day! - MF / Digital Care
MC
Mike C.
I had to call regarding amount I was…
I had to call regarding amount I was billed it was supposed to have been in a renters name not mine the associate answered all my questions
Response from Reliant EnergySep 14, 2026
Good morning, Mike. Thank you for sharing your experience with us. We're happy to hear that our associate was able to answer all your questions and help clarify the billing issue. Providing clear, helpful support is always our goal, and we're glad we could assist you in resolving the concern regarding your account! Thank you for choosing us, and please don't hesitate to reach out if you ever need assistance in the future, we'll be more than ready to help in any way we can. Have a great start of the week! - MF / Digital Care
SP
Samson P.
Valued
I have been with Reliant for more than 18 years and I can say that are the best electric company. There were few times I cannot pay on time and they understand and gave me payment extensions. Whenever I called, that listen fully, answer professionally and give a win win resolutions. I will stay with Reliant Energy for 18 or more years.
Response from Reliant EnergySep 14, 2026
Thank you so much for your incredible loyalty and for providing us with this phenomenal comment, Samson Pascua! Knowing that you've trusted Reliant for more than 18 years means the world to us. We're especially grateful for your kind words about our team and the support you've received over the years. We understand that life can bring unexpected challenges, and we're glad we've been able to work with you to find solutions when you needed them most! Your recognition of our commitment to listening, providing professional service, and finding win-win resolutions is truly appreciated. Customers like you are the reason we strive to deliver our best every day! Thank you for being a valued member of the Reliant family. We look forward to serving you for many more years to come! Have a beautiful day! - MF / Digital Care
LB
Linda B.
Good job Rep at Walmart in Mineral…
Good job Rep at Walmart in Mineral Wells Tx. Thank you Paschall A for helping me switch over to Reliant with ease.
Response from Reliant EnergySep 14, 2026
Hello Linda. Thank you for sharing your experience! We're thrilled to hear that Paschall A made your switch to Reliant smooth and hassle-free. We take great pride in providing friendly, knowledgeable service, and it's wonderful to know that your experience at the Walmart location in Mineral Wells, TX exceeded your expectations! We'll be sure to pass along your kind recognition to Paschall A. Thank you for choosing Reliant, and welcome to the family! We're excited to serve your energy needs for years to come! Have a wonderful week ahead! - MF / Digital Care
