We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Apenas me cambie haber si surge algún cambio en la mensualidad de mis pagos.
Response from Reliant EnergySep 21, 2026
¡Gracias por compartir este fabuloso comentario con nosotros, Héctor! Nos alegra que nos haya elegido para su servicio de energía y entendemos que, al iniciar con una nueva compañía, es natural querer ver cómo se reflejarán los cambios en sus facturas mensuales. Estamos comprometidos a brindarle un servicio confiable, opciones que se adapten a sus necesidades y una experiencia positiva desde el primer día. Si en algún momento tiene preguntas sobre su plan, consumo o facturación, estaremos encantados de ayudarle. ¡Bienvenido a Reliant y gracias por la oportunidad de servirle! ¡Que tenga una excelente semana! - MF / Digital Care
VB
Victor B.
Reliant energy is just what i needed
Reliant energy is just what i needed
Response from Reliant EnergySep 21, 2026
We're absolutely delighted to hear that Reliant Energy is just what you needed, Weankar! There's nothing more rewarding than knowing we've been able to provide the service, value, and peace of mind you were looking for. Our team works hard every day to deliver an exceptional customer experience, and your kind words truly make our day! Thank you for placing your trust in Reliant and for taking the time to share this wonderful feedback. We're honored to serve you and look forward to being your energy provider for many more years to come! Have a marvelous week ahead! - MF / Digital Care
MG
mark G.
I don’t know about everybody else
I don’t know about everybody else, but my bill keeps going up higher and higher every month. I’ve unplugged stuff that don’t need to be plugged if it’s not being used. All lights are turned down if you’re not in a room. Because that’s the way I was raised up. You’re not in a room lights off. You’re not watching TV TVs off, but my bill keeps going up higher and higher every month. Now I’m almost to $500 this next bill cycle. Which I think is totally totally ridiculous. If anybody else there nose of another electric company that is more reasonable than this company, please let me know.
Response from Reliant EnergySep 21, 2026
Good morning, Mark. We understand how concerning and frustrating it can be to see your electric bills continue to increase despite making efforts to reduce your energy usage. We appreciate the steps you've taken to conserve electricity and can understand why a bill approaching $500 would raise serious concerns. Many factors can impact a monthly bill, including seasonal weather changes, increased energy demand, home efficiency, and overall electricity consumption patterns. We'd appreciate the opportunity to review your account and help identify what may be contributing to the higher charges. Please contact our customer care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can take a closer look at your usage history, billing details, and plan information. Our goal is to help you better understand your bill and explore any options that may be available to assist you. We value your feedback and would welcome the chance to help improve your experience with Reliant. Have a great day! - MF / Digital Care
CU
customer
Nestor is a GREAT employee for Reliant Energy - Houston, Texas
I utilized the chat feature with Reliant Energy today 9/19/26 regarding my energy being disconnected. Nestor was the representative that handled my account with Reliant for me today.
Nestor, if I were to say that your customer service skills and efficient is astounding, that would be a understatement. Thank you so much for exploring options for me regarding payment of my bill and assuring had the resource information I needed.
You are awesome and deserve a raise!!! Thank you again for your thorough conversation through the chat and outstanding assistance with my questions/concerns.
My Power was cut back on and I thank employees for Reliant Energy like Nestor for providing assistance and patience through this trying time.
#Ro#
Response from Reliant EnergySep 21, 2026
Good morning. Thank you for taking the time to recognize Nestor's outstanding service! We're thrilled to hear that he was able to assist you during a challenging time and provide the support, patience, and guidance you needed. At Reliant, we understand how important it is to have someone who listens, explores available options, and helps find the best solution, especially when dealing with service interruptions and billing concerns. We'll be sure to share your wonderful feedback with Nestor and his leadership team. It means so much to us to know that his professionalism, compassion, and dedication made such a positive impact on your experience! Thank you for trusting Reliant, and we're delighted that your service was restored and that Nestor was there to help every step of the way! Your kind words truly made our day, and we're grateful to have customers like you! Loving regards! - MF / Digital Care
AG
Ashley G.
Walmart sales people got us to switch…
Walmart sales people got us to switch because our bill was promised to be much cheaper than TXU. It was for a while. We moved, We did all of the weather proofing to the home etc, why did our bills go from 240 at the most to over 595 a month. They said free nights would be best.. our first 2 bills have been ridiculously high. TXU rates are cheaper than reliant. TXU will get my service back at the end of this term. I've tried to reach out to reliant on multiple occasions about the bills and they tell me it's too hot and this and that.. i understand it's hot but my ac doesn't run constantly it shuts off, weather proofing has been done and our bill is still projected at 600$
Response from Reliant EnergySep 21, 2026
Hello Ashley. We're sorry to hear about the frustration you've experienced with your recent bills and the difficulty you've had getting the answers you need. We understand how concerning it can be to see your energy costs increase significantly, especially after improving your home's energy efficiency and choosing a plan that you expected would help manage your expenses. At Reliant, your business is truly valued, and we're concerned to learn that you've been left feeling disappointed. While weather conditions and seasonal energy demand can impact electric usage, we understand that you'd like a closer review of your specific situation. We'd appreciate the opportunity to help. Please contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can review your account, usage history, and plan details in greater detail. Our team would be happy to investigate your concerns, answer your questions, and work with you to better understand the charges on your bill. We value your feedback and hope to have the opportunity to improve your experience with Reliant. Warm regards! - MF / Digital Care
CI
Cisrow
Reliant Customer Service
I explained my situation to the representative and he was attentive to my needs. I explained I was on a fixed income and he talked to me with respect and adjusted my plan to accommodate my particular needs. I am very satisfied with my service and I want to say thank you for being a great service provider.
Response from Reliant EnergySep 21, 2026
Thank you for sharing your fabulous experience with Reliant, Cisrow! We're truly pleased to hear that our representative took the time to listen to your situation, treated you with respect, and helped find a plan that better fits your needs. We understand how important it is to have a service provider that not only offers solutions but also genuinely cares about its customers. Your satisfaction means a great deal to us, and we're grateful for the opportunity to support you. Thank you for your kind words and for recognizing the attentive service you received! We're honored to be your energy provider and look forward to continuing to serve you with the care and dedication you deserve for much longer! Have a beautiful day! - MF / Digital Care
WA
Walt
The Only good Costumer service
Costumer service on the phone is the only good one left in the planet, no A.I. gate keeper, and the rep was extremely patient, took his time, explained things clearly, and helped me with everything. Sadly this is the only good costumer service left.
Response from Reliant EnergySep 21, 2026
We are so happy to hear about your positive experience with our customer care team, Walt! Providing friendly, patient, and personalized support is something we take great pride in, and we're delighted to know that our representative took the time to explain everything clearly and help you with all of your questions! Your kind words mean a great deal to us. We understand how valuable it is to speak with someone who genuinely listens and is committed to helping, and we're thrilled that this was reflected in your experience. Thank you for choosing Reliant and for recognizing the dedication of our team! We truly appreciate your trust and look forward to continuing to provide the exceptional service you deserve! Have a fantastic day! - MF / Digital Care
PM
Penny M.
Reliant Energy has been serving…
Reliant Energy has been serving Houston for decades. The company is reasonable in its pricing and excellent at communicating with customers. The company keeps the electricity on and corrects problems immediately.
Response from Reliant EnergySep 21, 2026
We're thrilled to hear your about wonderful experience, Penny! For decades, Reliant has been proud to serve Houston-area communities, and it's especially rewarding to know that you value our commitment to fair pricing, clear communication, and dependable service. Providing our customers with reliable energy and keeping them informed every step of the way is at the heart of what we do! We're also pleased to hear that you've had positive experiences with how we address and resolve issues when they arise. Your trust and confidence mean so much to us, and we're grateful for the opportunity to continue serving your energy needs. Thank you for being a valued Reliant customer and for taking the time to share your experience! Have a nice day! - MF / Digital Care
