Reliant EnergyReviews of reliant.com

Response from Reliant EnergySep 22, 2026

Thank you for being one of our earliest customers and for trusting Reliant for more than 24 years, TexasBoomer! We are truly honored to have had the opportunity to serve you for so long. Loyalty like yours is something we never take for granted, and we are incredibly grateful for the confidence you have placed in us year after year! It is especially rewarding to hear that your service has remained consistent and reliable throughout the years. Providing dependable service is our goal every day, and knowing we have delivered that experience for over two decades means so much to our team! Thank you again for your trust, loyalty, and continued support. Customers like you are the foundation of our success, and we look forward to serving you and your home for many more years to come! Loving regards! - MF / Digital Care

Response from Reliant EnergySep 22, 2026

Hello Hayden. Your loyalty means the world to us! Thank you for sharing this endearing comment with us. There's no bigger complement that when our customers say that they would recommend us to their family and friends. Please make sure to take advantage of our Referral Program where you and your referred friend can earn a $50 credit, you'll have more details about this program at https://www.reliant.com/en/residential/customer-care/account-management/customer-referral-program.jsp. We are happy to have you in our fabulous Reliant family and look forward to continuing serving you for a lot more years to come! Best wishes to you and your family! - MF / Digital Care

Response from Reliant EnergySep 22, 2026

Hello Gary. Hearing that your service has been consistent absolutely makes our day! Our team works hard to provide dependable service and a great customer experience, so your feedback means a lot. Thank you for being a valued Reliant customer! We're excited to continue serving you for many years to come! Have an exciting day! - MF / Digital Care

Response from Reliant EnergySep 22, 2026

Good morning, Judith. We’re so happy to hear that your move to Galveston has gotten off to a great start! Thank you for sharing your experience and for choosing Reliant for your new home! It’s wonderful to know the setup process went smoothly and that you're pleased with your service. We truly appreciate the opportunity to serve you and hope to continue exceeding your expectations every step of the way. Welcome to the Reliant family! Have a beautiful day! - MF / Digital Care

Response from Reliant EnergySep 21, 2026

We’re honored by your thoughtful comment, Sylvina! Delivering professional, dependable service is one of our top priorities, and we're delighted that your experience reflected that commitment! Thank you for your trust in Reliant and for being a valued customer, we love having you as part of our fabulous community! Have an excellent day! - MF / Digital Care

Response from Reliant EnergySep 21, 2026

Hello Marianne. Thank you for the fantastic review and comment! Hearing that you view Reliant as a great company is the highest compliment we could receive. We’re proud to serve customers like you and remain committed to delivering the reliable service and care you deserve! We truly appreciate your support and your 5-star recommendation; we will continue giving you the best of us for a lot more years to come! Have an exciting week ahead! - Marta F.

Response from Reliant EnergySep 21, 2026

We’re so happy to hear about your fabulous experience, Stephy! Thank you for sharing such thoughtful feedback! Providing clear answers and helpful information is what we strive for, and we're delighted to know our representative exceeded your expectations. Going the extra mile for our customers is always our goal, and it's wonderful to hear that made a difference. Thank you for choosing Reliant! Have a great start of the week! - MF / Digital Care

Response from Reliant EnergySep 21, 2026

Hello Zach. Thank you for sharing your feedback. We're disappointed to hear about the long wait times you've experienced when reaching out for assistance. We understand how frustrating it can be to need support and not receive a timely response, especially when you've encountered these delays more than once. At Reliant, we work hard to provide a positive customer experience, and it's clear we fell short of your expectations. We'd appreciate the opportunity to learn more about what happened and investigate your concerns further. Please contact our customer care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can review your experience, address any unresolved issues, and work toward a better resolution. Your feedback is valuable and helps us improve the service we provide to our customers. We'll be waiting for you. Best regards! - MF / Digital Care