RCIReviews of rci.com

When I went to exchange my gold week (highest) at Wyndham Fairfield, I was informed that I needed to pay the annual fee in order to do that. I paid for two years and was then informed that my exchange rate was downgraded because of the time between my exchange week and the banking of the Wyndham week. It took RCI almost three months to exchange my week which then downgraded my availability with RCI. Of course, you can't redeem until you join and then after you join, your exchange isn't worth the same.

RCI is a Terrible, Terrible company. Booked us into a resort where the pictures on their website were nothing like what we were assigned. Unit was not habitable ... barely anything worked and because of missing windows and broken doors the unit couldn’t be heated in zero degree weather. Appealed for help to RCI agents Ava and O’Neill W. then to supervisor Trenton Taylor. They would not even call the resort to ask for help and the resort couldn’t care less about the RCI timeshares. Taylor’s abusive and dismissive comment was you should look at reviews you stupid moron and better luck next time. Spent over $500 on all the insane fees RCI charged and didn’t get one cent of value. Left the resort early, RCI refused to refund anything.

Have been a member for 30+ years. Booked a week at Kenmore resort for November and paid exchange fee. Kenmore got in touch to say they were closing the resort on the Friday when we were due to arrive the following day which was fair enough. Contact rci and asked to extend the period that I could travel and was told that it would entail an additional fee. I said I was unhappy to pay to extend my exchange period and they basically said “tough”! I asked to refer it for consideration, haven’t heard a cheep! I cancelled my membership. If I could have given a minus score I would have. Chap kept saying we’ve got costs and need to make a profit! You probably need to keep your members also! Just had a reply from a Mr. Brian Murphy from rci eu. Who didn’t even bother to get my name correct! That about says it all regarding rci customer services. Email basically said we need the money! I would be extremely wary of giving any money to this crowd currently. Just had another email from Brian Murphy sticking to the we need the money theme. Correct name this time but no apology for incorrect name! Now that’s customer service!

Me ha funcionada muy bien , me ido 4 personas a Orlando por $399 a parís 1 semanas por $450, aprovechando las semanas adicionales son promociones excelente. soy socio desde el 2012 y me va muy bien. mi nombre Pedro Font. saludos desde Ecuador

I had good experience with RCI overall. My wife and I were able to find a good accommodation in Lake Tahoe for very affordable price. The negatives would be that customer service is not very helpful, website is horrible and problematic, and the weekly fee is on the high side.

I purchased 2 cabins on Princess cruise line through Wyndham RCI. The cruise line canceled the cruise, NOT ME. Wyndham then said I would not get my money back because it was a certificate. After months and months of waiting, one room was put into a certificate and the other, WYNDHAM RCI says was canceled by me ??? Now I have to reschedule at a time when no one knows what the cruise lines will do next year. I now have 3 days to make a reservation with the 1 certificate. The other is gone. So WYNDHAM RCI will have stolen $7,998

As an RCI member for 28 years, I agree some things have changed in the value-for-costs department. BUT, how anyone can blame RCI for the upheaval caused by the pandemic is ridiculous. Every month of 2020 has seen "new rules" for travel, accommodations, dining ....... The number of people trying to salvage their reservations is overwhelming for ANY company. My travel agent is in the same boat (literally, ship). Give them a chance to get it right, people.

No vale para nada, que yo llame en estas fechas y este todo ocupado, venga ya!! 3 solamente había, y encima por irme aquí al lado 229€ , mas 30€ de luz que te cobra el complejo. utilización de sábado a sábado, eh, y sábado a las 17h, muy fuerte si no puedes utilizarlo la semana y solo puedes irte un fin de semana, pues te fastidias, por que es así, comprensibilidad menos cero, empatía lo mismo . NO INTERESA. precios mas económicos y mejores sitios si lo buscas por tu cuenta. Le pongo una estrella, por que no me deja no por ninguna.UNA ESTAFA. así de claro.