RCIReviews of rci.com

I am completely upset and infuriated over being misled by RCI. I booked a cruise package and was under the assumption that I had from 18 months after I paid in full to book my cruise. I was recently told that my cruise was cancelled in Dec of 19 and RCI continued to take payments from me. I have previously used RCI in the past with no issues. There was no communication about them canceling my package. I feel because I was elderly that I was completely misled. I just would like my money back.

We received a full refund from Royal Carribean but we had paid for part of the cruise through RCI travel packages. They are telling us even though they got the full refund from Royal Carribean they are not going to give us a refund of our money but only a credit. I want to know whatI can go to have something done regarding this.

I had 2 weeks booked in Hawaii in September. Now that Hawaii has extended their lockdown to Sept. 30, RCI also their cancellation policy out to the same date for Hawaii reservations. However, the policy only gives a refund of points and a credit for the exchange fee. Since neither resort is actually open, I was under the impression that it was the resort that cancelled the reservation and that I should get a refund of the exchange fee and not 2 credits that I have to try to use by the end of the year. UPDATE: I sent an email to the address provided in the company response and was able to arrive at a satisfactory resolution. Changed from 1 star to 4.

Deposit Trading Power: 12 Relation Number: 00059 Start Date: 04/28/2019 booked the below trip last year and now because of COVID I had to reschedule for next year. However there is not anything available and I have to have a trading power of 14 vice twelve just to get one room. Three rooms that I got when I made the reservations are unavailable at the below location up to Sept of NEXT YEAR! All they supervisor told me was WE ARE SORRY! For real!!!!!! I am retired SgtMajor in the Marine Corps and taking 4 other elderly veterans on a first time ever to Vegas. Thought I was doing something special then COVIC came and I was told when I cancelled my reservations we will make every effort to find you something and I GOT NOTHING. I spoke to Scott the supervisor who told me unfortunately there is nothing he can do

Been a member for 2 years through our timeshare. Seemed to be ok when we first joined but now whenever you try to book a holiday especially in the UK there never seems to be any. Then when lock down started they don’t even let you keep your week without charging you to extend it even though through no fault of our own and no flights we can’t use it. So that’s us basically paid for a week we’r not getting to use as we’v lost it because we didn’t pay to extend it. Would never recommend them to anyone.

I posted a review on RCI had a response as below. ( Our team would be happy to look into this for you if you can please send us a direct email to our Travel Guides who monitor our social media and review sites will get back to you shortly. Thank you.) I sent a reply on 31st July and had no word from RCI it seems they only reply when you complain on social media. I have also noticed that RCIAP do not have a COVID policy on their website I would have thought that was a requirement in these times.

RCI is happy to take my money....transfer booking fee $239.00, certificate fee for non owner being there $89.00, insurance fee $63.00, extended fee because of off year stay $139.00. HOWEVER, once the resort closed due to COVID 19 I got back the non owner 89. and the insurance 63. But they will only give a credit back $239 if I use it before Sept 30, 2020. Otherwise I have to pay the $139.00 again. They say because I cancelled the reservation. This company is the most difficult company I have ever had to deal with. Timeshares are a rip off anyway...but this one is the KING OF RIP OFF. Plus, try to sell one of these timeshares...then you REALLY have a rip off going on. I had to give it one star so I could write a review...I would really give it -10 stars cuz they are horrible!!!!

We have weeks and have been unable to exchange for years to a desired vacation. My membership is set to expire in September. Obviously we can not travel due to the pandemic. RCI isn’t even willing to extend membership for at least four months, which it was unable to be used due to the COUNTRY being in lockdown. Even my small local gym extended memberships by 6 months free of charge. I am considering filing a class action lawsuit and have taken steps to report them to the federal government. I will have to pay to extend the membership or lose 3 weeks that have been deposited, which I will, however it will not end there. I fully intend to make sure EVERYONE knows how greedy and unacceptable their practices have been during this uncertain time. All they had to do was to extended membership for a few months but no one was able to travel safely. It would not cost them much to extend membership by six months and allow travel for an extended period of six months from the last expiration date of anybody’s weeks or points. It’s dumb business. Satisfied customers will recommend you and use you for future travel. It’s a shame that this is how they choose to do business. I really hope all their ducks are in a row and every penny accounted for, especially any loan they may have taken during this pandemic etc as it will be investigated. RCI should be ashamed to not extend courtesy like almost every other company in the US did this year.