RCIReviews of rci.com

Definitely a waste of time I am on the phone to be transferred to the supervisor because they booked me into a horrible hotel told me on my mother that we could only pay $900 and then when we got to the hotel we were charged another $381 that nobody knows what the fee is for. The hotel itself is a trash chute here in Central Park at the La Quinta and I called RCI to complain they tell me they’re going to pass me onto a supervisor and literally puts me on to doing a survey and the phone hangs up… This place is impossible I agree with all the negative reviews it’s not a great travel agency

We had 2 weeks booked in Las Vegas around April - May 2020 with COVID 19 we had to cancel our vacation, we did receive our points back but last week I was contacted by RCI to say that our points were due to expire in feb , mind you we have been in lock down since March and living in Victoria we could only travel 5 km from home so we were unable to use them , we tried to book a week in qld unavailable, Tasmania unavailable so we lost 7 mths that we couldn’t use our points and now we’re at peak time. unable to use them, I ask them if they could give me an extension but only if I pay $99 , they told me it’s the same for every one, mind you were the only state that was in hard lockdown fir an extended period. So disappointed in their customer service, 20 years member and that’s the best they can do, shame.

They will never stop calling you. I get at least 3 call a day, and sometimes as much as 7. Last night they called me at 9pm. It doesn't matter if you block their number, they have an endless supply of phone numbers to call you from.

We Have been a member for around 15 years we are due to holiday in UK next month ,we asked if we could reschedule to next year or cancel .Told that as we booked in January 2020 this is not possible we will loose points & booking fee .Sure that with the virus this is not acceptable .Very unhappy with this as we also have bookings for early 2021 and will be in the same boat then .Now being settled to our satisfaction .R C I will give points refund as long as we book a holiday in the next 6 months & will use the booking fee for that holiday.

I had an exchange booked for late October but I tried, to cancel it in this difficult time, do to travel restrictions and other personal circumstances I was told i would lose my exchange fees for 2 weeks which is very poor customer service in this extremely difficult time , so not only has my holiday gone but my hard-earned cash no compassion just money grabbers, I think the sooner i get rid of my time share the better, I've been a member since 1989,

I bought my parents time-share they purchased in 1987 at Fairfield Glade a point system. I called Wyndham to pay the maintenance fee for 2021. They applied both payments to the same week. After I got the payment applied to the correct week, I called to have that week deposited. RCI said the trading value went down because I missed the deadline for full value. Wyndham can't help because they don't deal with the points they just take the fees. RCI won't reinstate the point, unless I pay the ransom of $69.00! I did everything correct and RCI can't help without paying the ransom! UPDATE! RCI, did give the points back for the week deposited. It is sad that I had to take this is social media and they couldn't help with phone calls or emails.

I booked a vacation and needed up canceling like many others. We are using the week right now and even though we were outside the time frame to book without paying additional transfer fees, the RCI agent was able to take care of us. I would have given them a higher rating, but we booked a 3 Bedroom Condo and ended up with two different units instead. Will see how the wife feels about tow different units instead of one with her sisters and may upgrade the rating after.

I worked as a vacation specialist and tour guide with RCI for 2 years and the experience was great! It feels like you are also planning the next vacation with your customer from different locations. A great company that always look after the welfare of its people.