RCIReviews of rci.com

I am joining the 88% who have rated this company as "terrible". Over the past week or so I have spoken to several different vacation "experts" at RCI to attempt to resolve an ongoing issue about how the goofy points system works, or doesn't work as in my case. I own a week 52 which every 6 or 7 years I am suppose to get an extra week 53 which is suppose to be tradable within the points system. I spoke to an RCI agent because there was some confusion whether this years week 53 had been credited. I was told by the arrogant agent no you don't have credit for this so you don't get any points for it. Since he was getting somewhat irritated by my questions as to how this happened I requested to speak with either a supervisor or anyone in mgt. who could help me. So what did he do, he forwarded my call directly to my resort office. My home resort office was baffled by this move and had no idea as to why this RCI guy did this. So now my home resort is attempting on my behalf to get with RCI and figure out what's going on with this week 53 situation. I have been with RCI for over 30 years and every time I have dealt with them lately it gets more ridiculous. I'm going to start looking for another trading company because at my age I don't need the aggravation of dealing with a bunch of unprofessional employees. I read many of the remarks on this site and it's very obvious that this company is totally out of control and a class action movement should be taken to wake the management people! I just can't stand this aggravation

Every time I've tried to plan out my next vacation on RCI, searching anything takes minutes to load, and sometimes it freezes up on me entirely.

We have been a member of RCI for more then 20 years, but this will be our last. We were planning a family vacation through RCI to Colorado. The person that booked our stay entered it for 2023. Now we have 10 people with plane tickets and nowhere to stay. RCI has failed to make this right. They even have recorded conversations that never mentioned 2023. Loyalty to the customer, customer service and integrity are terrible.

This company nickles and dimes you for EVERYTHING! If you have extra points to use from the previous year, they make you pay $143.00 to combine your points from last year and for your current years points, then they make you pay an exchange fee for $269.00! This is on top of having to pay your maintenance fees to the resorts, plus paying a yearly "subscription" to belong to RCI. I booked a 2 bedroom unit in Florida for next year and did it just last week. I really needed a 3 bedroom so I cancelled my 2 bedroom and went to book the 3 bedroom. They are making me pay another exchange fee of $269.00 because I cancelled the 2 bedroom as you only have 24 hours to cancel a vacation which I did not know. I could see if I did it 30 days later or more, but it's been 1 week. Next year is my last year using RCI as I will never use them again and advise anyone else not to use them either. I will just go to my home resort from now on.

My wife booked 4 weeks early this year but omitted to take out protection ( more money) ,but now we find we are unable to use them due to family circumstances and RCI will not offer to do anything not even when I offered money to do so, not interested, what a good club! Time to not be a member anymore.

RCI is an absolute disaster - DO NOT BUY A TIMESHARE AND STAY AWAY FROM RCI. Let me tell you, we have been a timeshare owner for many years and RCI does a poor job of providing a reputable trade. The resorts that we trade into are less than desirable and they consume too many points. We are being charged too much for an exchange fee, yearly membership, and we need to book well in advance. I have found that RCI reviews and classifications (gold, silver, international, etc.) are not accurate. We have just recently stayed at Suntide, Sarasota, FL which was an absolute disgrace and we exchanged for 27 or 29 points! The resort was old and outdated, not clean, disgusting appliances, dirty dismal bathrooms, no internet, dirty pool, and blinds that you couldn't open. I cannot say our experience was at all desirable and we tried to stay out of our condo as much as possible since it was so dreary and depressing. This timeshare and many others we stayed at should not be part of RCI. This is not what we expected. Stay away from timeshares and RCI!!!

This company has continued to get worse over the past 10 years with less points given (I used to have 2 weeks). Now with the points they give me I can barely get one week and the options aren't ever my first or second choice. Recently booked a hotel through them was advertised as a king suite and was a queen regular room. Each person you talk to will tell you something different. I will be looking for a different exchange company.

The absolute worse. Had our checkout date wrong. Removed all our stuff from the room. Stole all our stuff. Long story short, resort admitted belongings were stolen and wrote us a check for the theft. Vacation Village Orlando. Another stay had our checkout date three days earlier than on reservation online. Had to call and verify confirmation or they were going to remove our stuff. Not to mention our room had cockroaches. This company is fraud. Living in a third would country environment with RCI. Disappointment.