RCIReviews of rci.com

My husband and I booked a cruise thru RCI ,this has been the worst company to deal with they canceled the first sail because of covid which I understand rebooked the cruise and asked for more money ,because of circumstances of covid regulations I wanted rebook again I get conflicted answer every time I call I am have never dealt with a Company that gives you the run around and want more money at the end . I would never recommend this company to anyone

We own two weeks at our resort but have two weeks banked giving us 40 points which is due to expire at the end of Sept, however due to the wife being diagnosed with a severe kidney disease in last 2 months and on dialysis we are unable to holiday abroad (Consultant advise) one which Easyjet took notice of and gave a refund. However, all you seem to want to do is for us to pay extra to extend our use of the 40 points, although you don't have anything in the UK.

I booked this on 6.7.22. I called Club Wyndham on 8/2/22, 2 days prior to departing on an 18 hour drive, to confirm my reservation to find out Wyndham did not have my reservation. I contacted RCI the next morning and spoke with Kevin who stated he would resend the booking. I followed up with Wyndham 2 hours after that to find that there was still no reservation. I was able to get a wyndham staff member to stay on the phone with me while we called RCI to get the issue resolved. We spoke with an RCI rep(I believe his name was connor). He spoke fast with a thick accent and thoroughly enjoyed talking over myself and the wyndham rep. Connor proceeded to tell us that he would resend the reservation and I requested that he email it to the wyndham rep directly as it has already been faxed twice and wyndham had not received it. Connor refused to do this stating it was against RCI policy to email it and could only fax it to the number on file. Absolutely ridiculous customer service! How is faxing your only option for this transmission? You had no issues emailing me a confirmation. In the end I worked with Wyndham without any further assistance from RCI to get the issue resolved. Get your house in order RCI!!!!

My family and I were aggressively approached by one of their sales rep in mall of Istanbul by one of their sales rep. He somehow managed to convinced us (I say us about I really blame my partner) a free meal on cruise and a all round 3 trip/tour to an island where a ‘new hotel’ was apparently being built. Cut a long story short, their sales pitch was the following: 1. Lure people into a fake cruise 🚢 which circles the river for 3+ hours with no entertainment for the kids, no food and only water and tea 2. Whereby their sales rep’s apply their utmost intense pressure and harassing tactics as well as terrorising you of all the useless and fake benefits they provide you with this absolutely ridiculous scheme they have in place! Although I travelled over 5,000 miles across the world to spend my Saturday night in Istanbul held captive on a circling cruise ship to this company, only positive was I saved £100 on an actual cruise trip!! Be careful… my partner and I are usually good on identifying scam and stupid sales advertisement, as we all know nothing comes for free… The whole thing is a scam and especially after reading other peoples reviews

RCI has called me 27 times in the past 17 days. No matter what I tell them, they keep calling. This is borderline harassment

I was part of a group of friends who booked a trip with RCI Vacations. The trip was canceled 3 times due to restrictions placed by Canada in 2020 and twice in 2021. Each time I contacted them to rebook it cost more and the perks given to encourage us to book with them disappeared. With all we paid and had refunded I asked for a detailed balance sheet showing payments and credits. I did receive a balance sheet, but it was for someone else. Wrong name, City, State, destination, and the date of the vacation was not even close. I emailed them and never received a reply. Phone calls are useless and you have hours(8.5 or more) to waste on hold. I would not consider using RCI unless things change. I think that I will mail the account balance sheet to the other guy. Just maybe he received mine since I can't trust that RCI will ever get it sent to me.

I called regarding my upcoming vacation status and regarding my points. He was not a good listener, he didn't answer my questions but had enough intelligence to remind me my subscription was due next month. He was suppose to send me a link to answer one of my questions and I never received it. I told him that I didn't know if I was going to renew because RCI has bad customer service. I had to repeat to him twice that I didn't want RCI to ever call me. TERRIBLE SERVICE!

RCI is the biggest SCAM EVER!!!! Everytime I book for a resort , Its always not available EVEN I TRY TO BOOK IT 1 YEAR AHEAD!!!! They have huge excuse either it's all booked or your points is not enough and they want you to buy points. In addition, you can only roll over you points 1 year extra and if you can't use it, ITS GONE!!!! I HATE THIS COMPANY! Biggest SCAM EVER!!!