RCIReviews of rci.com

July 2022 My husband and I are timeshare owners through bluegreen. When bluegreen units are unavailable or units cost a ridiculous amount of points, members can either forfeit their points that expire or pay the exchange company RCI $89 dollars per transaction to exchange accommodations. Upon check in you also have to pay a hefty cleaning fee or amenities fee from the company your accommodations are with when you use the RCI exchange. This is a fee that is charged to only to Those who use the exchange. This was our first experience exchanging through RCI. The customer service person I spoke to was very pleasant and helpful and had nothing to do with the extra fees or the accommodations that RCI is affiliated with for exchange. However somebody with the company does control these thing. We were able to find a nice 1 bedroom condo 10 hours away in Massanutten Virginia for 3 nights and it cost us most of our 7000 points. We had to pay an RCI $89 transaction fee to exchange through RCI and upon arrival pay an amenities fee of $60 for our accommodations. This is on top of already paying15,000 dollars for 7000 points purchase in the timeshare agreement that is allows is every other year. We are billed a yearly maintenance fee every year of $780 even though we can only use a location every other year and this fee goes up every year at Bluegreen’s discretion. At the time of sale the Blugreen salesman makes you think that the perks of RCI exchange is golden. The accommodations in Massanutten we’re very nice in comparison with where we stay in Michigan at Boyne mountain with out those extra fees. However, We had more points that were going to expire this month so we booked a night at a place in Du Bois Pennsylvania heading back toward Michigan. The location was a townhouse at Silverwoods the townhouse did not come close in comparison to other locations I have stayed in. Beside the fact it was bigger, it was comparable to a bottom of the line Knights Inn Hotel and smelled like one too. It was musty and dirty smelling lodging. The area was nice if you enjoy nature and there is a good size lake, clubhouse, and pool. However the lodging was unacceptable for what a timeshare represents. Shared timeshares are expensive to purchase and have yearly maintenance fees that have to be paid EVERY year even if you only have points that give you access to accommodations every other year. This experience with RCI exchange had a disappointing end to our much needed vacation. Beware of how the whole process works. When a person is getting the sales pitch, these nice guys are paid to make it appealing Extraordinary and the information is not presented for people to process and weigh all the options. You really have to take time to stop and understand the the process and the cost of all the fees and the biggest issue of the availability of the locations. If you are unable to make accommodations months and months ahead you most like will alway have to go through an exchange program like RCI. We have found that we are not saving money for accommodations with the starting package we purchased We are waisting our money. There are much better deals in the traveling world and so many more choices not being locked into a timeshare at the package level we chose.

Happy to be part of this company and earning massively well from the company as well. I hereby advise you to forget about evil plotters trying to pull the company away .

I hate this company everytime we have tried to book our vacation we have gotten the run around. The information provided my agent are confusing and contradictory. I hate the day we got with them. I'm so frustrated that I feel like just taking the loss and ending my time share. Had I researched them I would have never signed my agreement.

Stay away! They will never have availability For the places and timelines you need. Even if you try to reserve 8-10 months ahead. Be warned!

I have never written a review before but I feel that this is very important so that is why I am writing this review. The name of the resort is called the SHERATON Vista resort fountains Villas in Orlando. I was there for one week building 17 second floor Unit 1308. We stayed from June 25 to July 2. Check in was great no problems well I got in the room of my villa kitchen seem fine dining room living room seem fine went into the bedroom that was not fine went into the guest bedroom that was not fine went into the bathroom that was not fine the master bathroom. I put my hand over the nightstand dresser when I went to plug in my chargeable units to have dust fly everywhere and I mean dust I did take pictures so I hope I can download them and you can see them then I went into my daughters spare bedroom and on her dresser where the TV was again there was dust everywhere so I called customer service and explain the situation and told him I just checked in and I’d like to have someone come up and just the room that it had not been clean properly now mind you I am a member for over close to 40 years. I was told that they do not come up just for dusting and I said you don’t understand it’s not a little dust it’s a lot of dust it’s the top shelf of the nightstand the second shelf of the nightstand my daughters dresser meanwhile I didn’t check the rest of the unit yet to find out that the sink in the master bathroom had hair in it it was gross but I was so upset by the person who answered the phone and told me she would not come up I have cleaning service come up to just the room that I did not want to ruin my vacation and I cleaned myself and said I would be down to customer service to talk to someone during the week being it was my first day getting there . So during the week I went down and I spoke to somebody and they were very apologetic and told me that they would get in touch with housekeeping housekeeping called me and said that they apologize and that they were trying to get me a free week never heard anymore from them no one ever came up to see how my unit was if I needed anything when I did call for towels or garbage bags or any of that stuff they were very accommodating and did bring it right up well by Thursday my duvet which I don’t have one was getting very messy on the bed so I went to move it around to try to fix it which those of you who know what it is it’s a blanket inside a cover while I was getting all kinds of all over the place so as I was shaking it to make it even the bottom of the blanket came out and I noticed three spots of red on the bottom at first I thought it was a lint but it wasn’t it was blood which made me even more upset so I called the manager of housekeeping and he came right away he took the blanket left the duvet but took the blanket help me make the bed told me he would talk to his housekeeping said to me he wasn’t sure if that really was Blood and I said to him are you kidding me I said it’s blood I said you should’ve had it bleached or it should’ve been thrown out we are in the middle of a Covid pandemic. I just think that it was a half ASS job And someone should’ve come up to clean the unit again. Also the night before we checked out we were told to dial zero to see what the balance was on the credit that they had they held for the deposit. To find out that a $36 charge was taken from my $175 deposit and I asked them what that was about and they said that I had charge food and a drink and I said I absolutely did not charge food and drink I never use my room key except to get into my room because you could use your room key to put the food in the drink on your account with your room key and they said they would investigate it and they did find out that somebody else did charge my room for their services of a drink and food so they said they took it off so I’m still waiting to see I’ve been home since Saturday today is Wednesday I’m still waiting for the 175 to go back onto my account and they told me it would take 2 to 3 days so I’m waiting till tomorrow to see what happens I’m sorry I went on and on about this but I just think it’s important that people know. know.

This is my fault for being so gullible. We went to the seminar in St.Pete to receive a stay at the resort for 99 dollars. we told each other no matter what we wouldn't fall for their presentation. well I was sold I certainly commend the gentleman presenting he did great. So good in fact I believed everything he said. They say there's a magical website that can get you super cheap hotels. This was a lie as kayak and expedia are always cheaper. We travel often but do not have lots of extra money so this site alone sounded good. We found out you have to pay to receive your "premier weeks". You need to use them within 2 years or you lose them but your payments wont pay enough to use them so the days are gone. They said we'd have this price locked in forever and our kids would even have this price even after years of inflation. The customer service is very bad and the last women I spoke with admitted that even she wouldn't have bought into the program. After she argued with me I asked her does she partake in her own companies program? She paused and quietly said no i do not. I said why is that? She said she couldn't answer. I want out of this so bad but they keep taking money and give you nothing. The only thing we can do is go to the water park in St. Pete for free. Please stay away and no that the presentation is very well done and they will make you feel like its a no brainer bargain that you'd be dumb to pass up. They never have the places youd like to stay, they have fees for EVERYTHING. Stay away

I so hate that my resort uses RCI. I've watched friends have much easier times if they had Interval. RCI consistently gives wrong or contradictory information. And then the CSRs have the nerve to get upset or even hang up on you when you call to clarify the WRONG information given by previous agents. Have of them are young, untrained, and arrogant. I've had to deal with them for years and although I love the idea of timeshares, having to deal with them makes me want to cancel every year!! Buyer Beware - Stay Away!

RCI is certainly not what it used to be, have been with RCI over 30 years, own a 3 bedroom unit at Kyneton, doing exchange in Canada for October, gave us a studio room !!! So annoyed, last time we will use RCI after this trip, getting rid of it when we get back Also not happy we have to deal with people overseas not Australia