Prosper HealthReviews of prosperhealth.io

I had been struggling with my mental health for years. I always thought I was just anxious for whatever reason. Then, after a vert particular episode, it was suggested that I be assessed for autism and ADHD. Trying to find an in-person autism assessment facility for adults in TN is extremely difficult. Luckily, I found Prosper, and they were able to do the assessment through three 90-minute online sessions. I just wanted answers, and they were able to provide that. I've been working with a therapist through their service ever since, and I've been making more progress than I ever had.

This company is one of the most transparent and neuro-affirming companies I have known! The customer service and communication with updates is superb, the transparent billing estimates prior to appointments helps ease the mind, and the specialists are understanding, attentive, and professional. I am so grateful for the doctor who diagnosed me and for taking the time to delve deep into areas where I mask to uncover what was actually going on. I actually wound up tearing up at the end because of how positive and validating the whole experience was. If you have any curiosity about autism, definitely give Prosper Health a chance. Cannot overstate how grateful I am for you guys, thank you!!!

Very detailed evaluation with compassionate therapists.

The process was very easy. I really connected with the therapist who evaluated me. She helped me feel seen and validated. 10/10 would recommend.

Fantastic Psychologist, Dr. Reiss

EDIT: After reaching out up about my experience for a second time (after I posted this review), my case was looked at again and this time my money was refunded. Updated from 1 to 3 stars for getting my money back. I signed up for Prosper Health with the hope of understanding myself better and diving into my recent diagnosis. While the onboarding was easy, I was notified that Prosper Health would not accept my insurance. I decided that it was worth it for me to pay out-of-pocket for a couple months since I had been looking for a therapist for a while. The first two sessions I had with my therapist went okay with a primary focus on onboarding and getting to understand where I am at in my diagnosis. However, after that second session things went downhill. Ahead of my third session my therapist canceled last minute (within the hour before my session) for a personal issue. While a bit frustrating, I understand that life happens and there may be extenuating circumstances. But, before my next session, my therapist asked to change my meeting to a different date. For me this was okay, since I currently have a flexible schedule. What was not okay was that they proceeded to cancel last minute again after I had rearranged my schedule. This time they canceled within 5 minute before the session and then asked me to reschedule to my original date and time. I found this especially frustrating since Prosper Health has very strict cancelation policy for their patients, which requires cancelation a minimum of 5 days before the session to prevent any sort of fee. This is more strict than any other doctor I have seen in the past. When I reached out to Prosper Health, they dismissed the issue, saying the provider cancelations were within their policy. Proposer Health comes across as a money making corporation rather than an organization that prioritizes patient wellbeing. I will not be returning and recommend interested patients research the therapist they choose in depth before committing to meet.

Psychologist was very kind and honest. Actively listened and prepared feedback at scheduled time with discussion.

The psychologist administering the interviews was very friendly, patient, and understanding. He went above and beyond in order to give me an accurate diagnosis. The costs were also transparent to me.