Elizabeth
Use ALMA Instead
I really liked the Dr. that administered the assessment. My doctor was informative, empathetic and thorough. Upon being diagnosed, I began meeting with a Prosper Heath therapist. All was going fine until she sent me a message advising she was leaving PH and to keep up with therapy. I reached out to PH numerous times to have another therapist reassigned. I was willing to start at ground zero through PH because up to that point, I had a good experience. I really liked and needed the weekly therapy! I was just diagnosed and I was shaken! I never heard back from Prosper Health. Despite numerous attempts, I never received a response. I got so desperate I reached out to the doctor who administered. She was great help. Now I am back in therapy with an autism informed therapist through a Prosper Health competitor, Alma. Much better customer service, and my doctor assured me she wasn’t going anywhere soon and had been w Alma for a while. So, Prosper Health lost an invested client by demonstrating poor customer service and lacking follow-up. Do yourself a favor and check out competitors first. Prosper really let this AuDHD gal down when she needed their help the most.
Response from Prosper HealthOct 21, 2025
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your transition after your therapist’s departure wasn’t handled with the care and communication you deserved. We completely understand how important consistent support is, especially after receiving a new diagnosis. We regret that we let you down during that time. We’re very glad to hear that you had a positive experience with your assessment provider, and we’re equally sorry that your follow-up experience didn’t reflect the same level of care. Your feedback has been shared with our leadership and client support teams so that we can address the gaps in communication and ensure this doesn’t happen again. We’re continuously working to improve our therapist transition process so clients never have to feel left without support. While we understand you’ve since found care elsewhere, we sincerely wish you the best on your journey and hope that your new therapist continues to provide the stability and understanding you deserve. Thank you again for sharing your honest feedback. It helps us grow and do better for every client we serve.