Prosper HealthReviews of prosperhealth.io

Had two assessment sessions, was scheduled for a third to finish up and then my appointment was canceled because the assessor left the company? My appointment was only a week away. It all feels weird and I feel a bit betrayed that I opened up to someone and they bailed with potentially useful information, knowing this would be a disruption. I’ve conceded to finishing with a new psychologist but I’m skeptical and almost cynical of how this proceeds now. Will update

What I liked about the company was the evaluation was very detailed and therapy taught me a lot. I will say that if you’re only going there to find out if you are autistic or even if you’re going there because you already know you’re autistic and just looking for therapy they are a good place to start with. What I don’t like about the company is the fact that they do not perform a formal neuropsychology test that is required to be accepted in certain disability claims. They will not help you if you were to ever file a claim because you needed help or even assistance. They make it very clear that even though they diagnosed you, they will not help you with any paperwork or anything. Which leaves you having no choice, but to go somewhere that specializes in the formal intake who is willing to cooperate with your insurance company or even the government to be able to get some type of assistance whether it’s living assistance, financial assistance or even necessary tools to help you with some of the sensory overload issues we experience as autistic people. I hope my review helped someone who just needs to find someone to help them cope or even someone who is looking for assistance and thought that this may be a good place.

Liked: my psychologist that did my assessment and the discord chats Disliked: my first two counselors were very unstructured and seemed to not communicate well enough for AuDHD brain to be able to gather n anything. They don’t seem to have much experience with neurodivergence.

The assessment process was lovely, but 3 weeks later they haven’t sent me the diagnosis, which is necessary for applying for disability

I was a patient with Prosper Health for about three months, working through a recent Level 1 autism diagnosis, grief, and personal challenges. My sessions were generally helpful, which made what happened next even more upsetting. Out of nowhere, I was told I needed a different level of care than Prosper was able to provide - something that had never been raised before, and without clear explanation or examples. Shortly after, I was informed that my therapy would be discontinued. I did try to follow up with the referrals provided, but ran into waitlists and requests for information I don’t have. In the meantime, I was left without any support, direction, or understanding of how to carry forward what I came to understand in therapy. What stands out most is how unprofessionally this situation was handled. There was no real discussion, no transition plan, and no continuity of care—just a sudden end to therapy during a very difficult time in my life. I reached out to support via a detailed email requesting more information and received an initial generic response stating that I would get more details within 48 hours, but four days later and still no response . I understand that higher levels of care are sometimes necessary, but this felt less like a handoff and more like being dropped.

The experience was ok but I feel like I got a useless diagnosis of neurodivergence that can’t quite be classified as autism. I don’t agree with this diagnosis manly because the reason I am not qualifying is because I have no special interests. I feel I do have special interests but the clinician for whatever reason did not think they qualified. Definitely left with more questions than answers $80 later.

Very easy to schedule an appointment. There are a lot of options in terms of providers and that makes it difficult in my opinion because I wish as you did the questioner that it matched you with like 10 to choose from not 50-60 that was overwhelming to me

EDIT: After reaching out up about my experience for a second time (after I posted this review), my case was looked at again and this time my money was refunded. Updated from 1 to 3 stars for getting my money back. I signed up for Prosper Health with the hope of understanding myself better and diving into my recent diagnosis. While the onboarding was easy, I was notified that Prosper Health would not accept my insurance. I decided that it was worth it for me to pay out-of-pocket for a couple months since I had been looking for a therapist for a while. The first two sessions I had with my therapist went okay with a primary focus on onboarding and getting to understand where I am at in my diagnosis. However, after that second session things went downhill. Ahead of my third session my therapist canceled last minute (within the hour before my session) for a personal issue. While a bit frustrating, I understand that life happens and there may be extenuating circumstances. But, before my next session, my therapist asked to change my meeting to a different date. For me this was okay, since I currently have a flexible schedule. What was not okay was that they proceeded to cancel last minute again after I had rearranged my schedule. This time they canceled within 5 minute before the session and then asked me to reschedule to my original date and time. I found this especially frustrating since Prosper Health has very strict cancelation policy for their patients, which requires cancelation a minimum of 5 days before the session to prevent any sort of fee. This is more strict than any other doctor I have seen in the past. When I reached out to Prosper Health, they dismissed the issue, saying the provider cancelations were within their policy. Proposer Health comes across as a money making corporation rather than an organization that prioritizes patient wellbeing. I will not be returning and recommend interested patients research the therapist they choose in depth before committing to meet.