Prosper HealthReviews of prosperhealth.io

Data farmers. Avoid

Had an assessment appointment set up that I waited on for weeks. Clinician was a no show with no notice or communication. I have emailed Prosper about this and am waiting to see how they handle this as to whether or not I reschedule and wait again, but this time with a different clinician.

When you sign up and start the process, they tell you that you will need two references to answer short surveys, which per their own FAQ section “should take no longer than 10–15 minutes per form.” I used their AI chatbot to figure out the best people to request references from, as I wanted to provide the best reference while also maintaining certain privacy about the matter (it’s literally a health matter). I submitted my references, and per their own advice told my references vaguely that it was part of a health screening (no mention of autism testing). My first reference got the email, completed a 10 minute assessment, and then was asked to follow up with a 40 minute assessment due by end of day. This assessment was never stipulated anywhere in the process to me, not even between her submitting the first survey and receiving this second one. Naturally, this led to questions about what the testing was for - since my reference had never agreed to completing essentially 1-hour in total of work, much less within 24 hours. This left me extremely uncomfortable- had I known the workload I either would have considered that in choosing my references or simply not continued with the testing process to protect my own privacy. You would think a company specifically dedicated to mental health evaluations would have more discretion in how it handles communication about a patient. I have not yet decided if I will continue with testing because I’ve now been put in a compromising position - I’ve had to ask if they will transfer my reference responses to another provider, because otherwise I just burned those references since I don’t want to put them through another round of questioning somewhere else.

I am autistic. I was seeing a therapist through Prosper Health. She left the practice. After she was gone, I kept receiving notifications that read: "Karla Magnan sent you a message. Hi Gary Rosenbaum, Karla Magnan just sent you a secure message. You must login to the Prosper Health Client Portal and go to the Chat tab to view the message and reply. — The Prosper Health team" So I logged in. And there was a message waiting in the chat, from her, written in the first person: hello, this is Karla, book an appointment with me. That is not a notification bug. That is a message body, in my clinician's voice, using her name, asking me to schedule with her, sitting in a secure portal whose entire purpose is that what you read there is from your provider. She was no longer at the practice. She could not see me. She was not writing to me. This happened day after day. Each time I logged in, read it, and booked an appointment. Each time the appointment could not happen. And the next day the portal produced another message in her name telling me to make an appointment. I am autistic. I take written language at face value, and nothing about a secure clinical portal told me not to. That is the one place a patient is entitled to assume that a message signed by their therapist came from their therapist. Prosper has now admitted it in writing. Their message to me states that the notifications were tied to a messaging setting on my profile rather than indicating that my provider had returned, that they have turned notifications off for my account, and that their team has been made aware of the distress these messages cause after a provider's departure. These messages. Plural. Ongoing. Prosper knows their platform does this when a clinician leaves, they know it distresses patients, and it was still running on my account until I made them stop it. Understand who did this. Prosper Health is a venture-backed startup founded in 2023 that has raised $26.25 million, including $10 million closed on August 28, 2026, weeks before this happened to me. Its leadership includes a Chief Clinical Officer on faculty at Northwestern and Yale, and it is publicly associated with Ari Ne'eman, co-founder of the Autistic Self Advocacy Network. This company markets itself to autistic adults on exactly that credibility. It is not a small outfit that did not know better. Understand the structure. Clinicians at Prosper are paid per session and build their own caseloads. The company supplies the clients. Prosper holds the account, the chat history, the scheduling, and the name on every message. PitchBook lists 45 total employees while the company reports thousands of clients across eight-plus states and dozens of open clinical postings. The clinician is the part that moves. Everything else stays with the platform, which is precisely why the platform was able to keep writing in her name after she was gone. In this model your therapist's name is not a person. It is a field in a database. Continuity is the treatment in mental health care. A structure built so the clinician can be swapped out cannot deliver continuity, and this one substituted a generated message instead. They have since closed my account and removed my payment information at my request. If you are autistic, or you are choosing care for someone who is: on this platform your therapist can disappear without notice, and the software will keep writing to you as her. Gary L. Rosenbaum Jr. Port Charlotte, Florida

My daughter recently attempted to work with Prosper Health to get tested. She was scheduled to meet with a Dr.Kathryn Eklund for this assessment, but this “doctor” never showed up for the Zoom calls. This happened THREE times without any communication. Three times my daughter logged into the call, waited 40+ minutes and each time this doctor was a no-show. My daughter was beside herself, crying and very anxious after these missed appointments. Unacceptable. Originally, Bridget was told the doctor had an emergency appendectomy, but this is hard to believe because it happened two more times. My daughter attempted to message the doctor each time she didn't show, but got no response. I’m not sure what kind of psychologist fails to keep appointments (with no communication) for people who don't do well with change, have increased anxiety and can easily spiral into depression. Deciding to get tested is not an easy decision, and it comes with a great deal of emotion. This doctor's lack of follow-through has made my daughter's already fragile mental state worse. Looking now at the reviews, I see this is a pattern. I wish we would have done our research first. Prosper did reach out to apologize for this experience, but I hope they will move beyond an apology by better vetting their psychologists and making some changes to their current roster.

I was very anxious about finally getting some insight on my neurodivergence and completed all my pre-work for my assessment. I was cancelled 18 min before my first appointment, with no available backup options (other than taking a chance on the same person who cancelled less than 30 minutes before an appt). I feel abandoned and worse than when I began exploring this option.

Intake appointment abruptly cancelled because "psychologist is no longer available." I spent a great time searching their listings for a psychologist that I felt would meet my needs, only to have this happen. Very disappointing. Do not recommend.

Hello, I've honestly suspected I was autistic since I was in my early teens, but until recently I could not afford to even begin thinking about seeking a diagnosis. Finally got to the point this year I was willing to give it a try. Decided to go with Prosper Health. After weeks of evaluations and speaking with both the psych and the therapist on multiple occasions, I received my diagnosis. Confirmation that I am in fact autistic. Anyway, once I received my diagnosis I asked if I could get an accomodations letter I could use to obtain the National Park Service Access Pass. I was advised that no, Prosper doctors are only allowed to issue accomodations letters for work or school, and not for any other purpose. If I want a letter for any other reason, I would have to go and establish service for an external doctor and ask them to write a letter over a condition they do not evaluate me for and they did not diagnose me with. Which just seems improper and inappropriate. Not to mention it means I'm going to have to pay another doctor to do I've already paid Prosper to do.