Pool Supply UnlimitedReviews of poolsupplyunlimited.com

3.8398 reviews
Garden & Landscaping
1426 East Spruce Street, Ontario, California

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Pool Supply Unlimited

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About Pool Supply Unlimited

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...

Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: poolsupplyunlimited.com
Website: poolsupplyunlimited.com
Category: Garden & Landscaping
Location: Ontario, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Corey

Dec 7, 2023

STAY AWAY!!

Ordered a chlorinator for a friend. Got confirmation email, but a short time later received another email requesting that I call because they needed to verify some information. Was told that my order had been flagged for fraud. I was asked to tell them what I ordered and where it was going. Seemed strange, but then the real reason became clear. He said that he didnt see a pool in my backyard and wanted address of where the pool was located. Told them where was not relevant to my order. Not liking my answer, was told that I would have to email a copy of my id. What a greedy and inconsiderate company. I have been flagged for possible fraud before, and 2 things are almost always present... 1) the bank is the one notifying me and 2) the credit card has not been charged. Of course my card has been charged already. Will update on reimbursement(which I dont expect to get). Avoid these people at any cost. Their BBB rating is 1 star. Reviews all paint the same picture. 12-19-2023. I can live with extra layer of fraud protection but demanding address of pool location or canceling order is my problem. Rep was rude and acted like its normal to blackmail customers. I am sure the address was ONLY to see if a pool was located there, but would be interesting to see how much my friends mailbox would be filled with unsolicited propaganda.

Response from Pool Supply UnlimitedDec 19, 2023

Our apologies you had a bad experience. For our customers’ and the company’s protection we do an additional layer of fraud detection separate from what the credit card company does. Our third-party fraud detection tool flags orders for investigation after the order is processed online. There are many factors that this tool uses to investigate fraud, one of those is the presence of a swimming pool when ordering swimming pool supplies. Because we know there are scenarios where one may order pool supplies without the presence of a pool (such as for a second home or for a friend with a pool) we take the time to reach out to these customers directly. Typically, our customers are thankful for the extra layer of security and customer service. While the credit card submitted with an online order is charged at the time the order is processed; the charge is always immediately cancelled if we are required to cancel the order due to fraud.

About Pool Supply Unlimited

Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: poolsupplyunlimited.com
Website: poolsupplyunlimited.com
Category: Garden & Landscaping
Location: Ontario, California
Listed on Five Star Index: 2026