Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedAug 23, 2024

Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our customer service team. At Pool Supply Unlimited, we strive to make every step of the process fast, fair, and friendly, even when things don't go as planned. We're glad we could assist you with the return and ensure you got the right pump for your needs. If you need anything else, don't hesitate to reach out—we're here to help!

Response from Pool Supply UnlimitedAug 23, 2024

Thank you for taking the time to share your experience! We’re glad to hear that you were satisfied with our product selection, order process, delivery speed, and packaging. We understand that converting from tile count to square footage can be a bit tricky, especially for repairs, and we're happy to know our customer service team was able to assist you. We appreciate your feedback and will keep it in mind as we continue to improve our services. We look forward to helping you with your future pool supply needs—thanks for choosing Pool Supply Unlimited!

Response from Pool Supply UnlimitedAug 23, 2024

Thank you for bringing this to our attention. We sincerely apologize for the frustrating experience you had with your order and our communication. This is not the level of service we strive to provide, and we understand how disappointing it must have been to deal with repeated delays and a lack of clear information. We're glad Ricardo was able to finally assist you, but we regret that it took so long to resolve the issue. Your feedback is valuable, and we'll be using it to improve our processes to ensure this doesn’t happen again. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Response from Pool Supply UnlimitedAug 23, 2024

Thank you for your review!

Response from Pool Supply UnlimitedAug 20, 2024

Thank you for your review! We're thrilled to hear that you received the exact replacement parts you needed and that you had a great online ordering experience with us. If you have any more needs or questions in the future, please feel free to reach out. We're here to assist you!

Response from Pool Supply UnlimitedAug 20, 2024

Thank you for your review! We’re glad to hear that everything went smoothly. If there’s anything specific you’d like to share or if you need further assistance, please let us know. We’re always here to help!

Response from Pool Supply UnlimitedAug 29, 2024

We apologize for your recent experience and understand your frustration. Unfortunately, the item you ordered was a special order, which carries restocking fees from the vendor. We're genuinely sorry that we didn't provide the level of service you deserved, and we're addressing this issue internally to ensure it doesn't happen again. Please let us know if there's anything we can do to help make this right. We're committed to improving and would appreciate the opportunity to assist you further.

Response from Pool Supply UnlimitedAug 20, 2024

Thank you for taking the time to share your experience! We're delighted to hear that your parts arrived quickly and met your expectations. We're also glad to know that the return process was smooth for you. If you have any more needs or questions in the future, please don’t hesitate to reach out. We’re here to help!