Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedAug 20, 2024

We're thrilled to hear that the lift arrived sooner than expected and is making such a positive impact on your husband's recovery. It's great to know that he's able to get the physical rehab he needs in the comfort of your pool. If you ever have any questions or need further assistance, we're here to help. Wishing your husband a smooth and speedy recovery!

Response from Pool Supply UnlimitedAug 20, 2024

We apologize for the inconvenience you've experienced with the warranty. Unfortunately, due to the limited information provided, we are unable to locate your order on our end. All warranty claims must be processed through the manufacturer directly. If you’re having trouble contacting the manufacturer, please let us know. We would be happy to assist you further to resolve this issue. Your satisfaction is important to us, and we want to ensure you get the support you need.

Response from Pool Supply UnlimitedAug 8, 2024

Thank you for your feedback! We're glad to hear that the heater is working great for you. We apologize for the inconvenience with the delivery process. We strive to ensure that all packages are delivered securely, and it’s concerning that you weren’t contacted to schedule the delivery. We'll definitely share this with our shipping partners to help improve their service. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We're here to help!

Response from Pool Supply UnlimitedAug 8, 2024

Thank you for your review!

Response from Pool Supply UnlimitedAug 1, 2024

Thank you for your review!

Response from Pool Supply UnlimitedJul 30, 2024

Thank you so much for your feedback! We’re delighted to hear that you were pleased with our service. We understand that sometimes there can be confusion with order quantities, and we're glad that our customer service team was able to assist you and resolve the issue to your satisfaction. It's great to know that our shipping department also reached out to ensure everything was correct. We always strive to provide the best service possible and to treat our customers with care and understanding. Your recommendation means a lot to us, and we appreciate your kind words. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you for choosing us!

Response from Pool Supply UnlimitedJul 30, 2024

Thank you for your feedback! We're glad to hear that your order arrived quickly and the installation was easy. We’re sorry to hear about the issues you're experiencing with the filter elements. Filters clogging quickly and not backwashing properly can be frustrating. We recommend ensuring that the filter is properly sized for your pool and that you're following the manufacturer's maintenance guidelines. It might also help to check for any underlying issues, such as an imbalance in your pool’s chemistry, which could be contributing to the problem. If the problem persists, please reach out to our customer service team. We’re here to help and can provide additional troubleshooting tips or explore other solutions. Thank you for your patience and understanding.

Response from Pool Supply UnlimitedJul 19, 2024

We sincerely apologize for the inconvenience you experienced with the wait time and our customer service. We understand how frustrating it must have been to wait 2 1/2 months for your part and not receive the follow-up communication you were promised. We are working on improving our processes to ensure timely delivery and better communication in the future. Thank you for bringing this to our attention, and we appreciate your patience.