PlushCare Virtual Healthcare: online doctorVirtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
Hospital & Emergency · San Clemente, California
Excellent
Hospital & Emergency · Anaheim, California
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Hospital & Emergency · San Francisco, California
Excellent
2,718 approved reviews, newest moderated first
Garry P.
The doctor I spoke to was personable and professional, he addressed my concerns and explained why he prescribed the medication he did. I was assured if I had any questions I could reach out and they would be answered in a timely manner. The video call was executed precisely at the time I was told it would be. Hopefully the medication works and my post surgical insomnia is relieved. Would recommend this site to others and Dr. Shaffer specifically.
patient
Dr.Diarra has been a pleasure to work with. She asks the right questions. She shows concern for my well-being. She makes it easy to talk to her.
DAVID P.
My experience for the last 6 months has been outstanding. My Doctor is the best, PlushCare makes the process very easy and their communication is terrific. I would recommend PlushCare to anyone.
Robert Rawlins I.
Dr. Rao is awesome. She is very friendly, listens to everything i have to say and really knows what she's doing. Great experience so far!
Laura Q.
SCAM! Do not do business with these people. They have 528 complaints in BBB and a 2 star rating, these reviews mean nothing on Google. I have just discussed with customer service on the phone and the lady mentioned that if I had not placed my insurance on the platform my rate could have been $129 that would have left me at a total for the consultation of $255.Considering that I paid on each of the two consultations I have $35 total of $70 copay plus my current remainder balance of $285. If I add up the two balances (using insurance) this would place me at a consultation that lead to NO MEDICINE NOR PRESCRIPTION, neither a solution of $355.I dont understand how this operation works as the lady mentioned due to me submitting my insurance that consultation gets billed to the insurance twice the consultation price compared to no insurance usage. I have two appt in February and I see as my bill $115 and in July I see now a balance of $285.why did it took this long to bill the other appointment? Are insurances aware of this?I mentioned on the platform I was not able to get the medicine. And still you guys said it was not your problem and wash your hands. I am not getting anywhere with the billing department and be aware you will not see anywhere in the app an itemized bill, it not convenient for Plushcare to let customers know that booking an appointment is cheaper without an insurance as they get a bigger piece of the cake from both ends customers when they use an insurance.
Response from PlushCare Virtual Healthcare: online doctorNov 27, 2024
Hi Laura, Thanks for reaching out. We’re sorry you had a less than stellar experience with us. While we can't comment on your specific situation in order to protect your privacy it is important to note that healthcare costs can fluctuate due to various factors, such as administrative expenses, billing intricacies, and negotiated rates with insurance companies. When opting for cash payment directly for services, we can sidestep many of these administrative burdens. This is the same for traditional in office visits as cash rates are lower than insurance billed rates. When choosing to use insurance it is also important to note that patients are agreeing to cover any additional cost not covered by the insurance. We have reached out to you via email, please respond at your earliest convenience with any additional questions or concerns. Thank you and hope you have a great week!
Lori A.
My husband has osteoarthritis with rids & screws in his back. He acutely injured his neck lifting something a few days ago. He has not been given steroids in 1 year, which works. All they would offer is a muscle relaxer. We were not happy with the call. Update: We called and received a full refund for the visit & the membership that we were charged for but did not sign up for. So customer service was excellent on the other end.
Response from PlushCare Virtual Healthcare: online doctorNov 27, 2024
Hi Lori, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience your husband had! We trust that our physician provided the best possible care for the condition but we’d be happy to connect with you to investigate further. Please reach out to us directly at [email protected]. Thank you and hope you have a wonderful day!
Rocco Pesce S.
Great Dr Fast appointment
Sara P.
Hidden costs, was told insurance was accepted and then billed 240$ but their site says its 129$. Be wary of hidden costs.
Response from PlushCare Virtual Healthcare: online doctorNov 22, 2024
Hi Sara, Thank you for leaving feedback. While we can't comment on your specific situation in order to protect your privacy, we do provide estimated costs for services rendered, including copayment, coinsurance, and deductible at the time of booking. You are responsible for in-network cost-sharing or full payment if your claim is denied. However, the actual cost can vary due to several factors, and your insurance's response to the claim we submit after your visit determines the final amount you owe. We have reached out to you via email directly, please review at your earliest convenience. Thank you and hope you have a great day!