PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Tried to cancel Multiple times still took my money

Here's a concise, professional review: > The care specialist was friendly and well-intentioned, but the session felt too focused on her rather than on my needs as the customer. She spent a significant amount of time sharing personal stories and complimenting her own service, which came across as unnecessary and distracting. I would have appreciated a more customer-centered conversation with greater focus on listening, addressing my concerns, and providing assistance relevant to my situation.

Not helpful. Wasn't able to do anything for me but tell me to go to the ER. I wasted time and money for no result. Felt like the doc was more focused on avoiding any responsibility than helping me with my problem.

The doctors at PlushCare were good, but the customer service experience was absolutely terrible. I spent nearly 6 hours trying to get a simple prescription issue resolved before finally giving up. They failed to update the correct prescription, and every time I called, I was told their “policy” was that prescription requests take up to 12 hours. What made it even worse was a customer service representative telling me that if I couldn’t wait, I should take my sick child to the emergency room. This was all for a basic flu prescription — Tamiflu. When your child is sick, you expect urgency, empathy, and support, not scripted responses and endless delays. Plushcase is supposed to make healthcare easier and faster, but this experience was stressful, frustrating, and completely unacceptable.

For starters. The ONLY reason I’m giving 2 stars instead of 0 is bc of Donna in customer service/support. She was FABULOUS. I will NOT be using this service again. My son & I do not go to doctors unless absolutely necessary. I do not have insurance & am a struggling single mom. When my son’s throat ended up very painful, red & inflamed, I had no choice but to seek out a medical professional. PlushCare claimed they treated everything from Covid to flu to STDs & UTIs. However, when my son made the $130 payment & saw the doctor, she (Dr. Eneniziaogochukwu Okocha) provided NO services, NO useful information & told him since she couldn’t swab his throat, he needed to go to another doctor. I felt nothing short of ROBBED. At that point, I didn’t have the funds to go to another doctor for help. Dr E.O. Charged us for information I didn’t even need Googles help for. Upon contacting customer service, I got Donna on the phone & she was able to refund our money so we COULD go to another provider. She was very patient & understanding…couldn’t have been more pleasant to talk to. I hope they give her a raise. I was ready to burn the world down when she first answered the phone. Her de-escalation skills are top notch 🙏

$50 to be told to "ride it out."

The doctor was very nice and professional however, when she called in my anabiotic, she indicated it should be for seven days two times a day. That equals 14 pills. I’m on the third day and I only have one day left. So if she called it in wrong or CVS filled it wrong but now I will not be able to finish the prescription because I am no longer in Scottsdale. I am totally pissed off and want my money back because this is ridiculous.

A prescription refill for only 2 days worth of a medicine I've taken every day for 7 years. A waste of my time and $30 copay. I'll go back to using General Medicine where they refill an entire month's worth!