PlushCare Virtual Healthcare: online doctorVirtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
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2,718 approved reviews, newest moderated first
David O.
By all means, look elsewhere, top tier of worst customer service I've ever encountered (including samsung)
Response from PlushCare Virtual Healthcare: online doctorNov 18, 2024
Hi David, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had! Looks like one of our Care Associates were able to assist you. Please reach out to us directly at [email protected] for any additional questions. Thank you and hope you have a great day!
Sidney B.
I was unsure about PlushCare for about a day until my medication came. In short visit, I got more help than from 3 weeks dealing with the corporate medical establishment.
Carla D.
Dr. Stacy Mitchell Doyle is the sole reason I've decided to remain a PlushCare client. She truly cares about my health, especially considering my blood pressure is at very high levels. She has gone above and beyond that which I've encountered with physicians as of late, and I almost lost hope in the medical system as a whole. She's knowledgeable, professional, engaging, and extremely caring about me, who's simply her patient. Please let her know I'm grateful to her. Thank you, PlushCare. Sincerely, Carla
Lyazzat D.
I am living in KCMO, it is hard to find an appointment within a week, so Plush Care is perfect to me to care about myself. I am using this app almost 3 years. In MO it took me 5 months to go to doctor, labs, ultrasound and finally get a medicine. 1-2 months between 2 appointments.
Lucy
This is such a a great service. You can see a doctor almost instantly! I have a great doctor for almost a year now. She listens and really cares about my health journey and offers great insights too.
DG H.
Tried this service last winter after my general practitioner retired and I didn't want to look for someone new yet. The two doctors I talked to online were friendly, but that is all the positive I have to say. I got labs done after speaking to the first doctor. The labs showed some issues. Original doctor was no longer available so I scheduled with the second doctor. She submitted prescriptions for me. The main prescription required a preauthorization for my insurance. The doctor would not respond to the pharmacy. I asked customer service to ask the doctor to submit the preauthorization like any doctor's office would do. I was told that wasn't possible without making another appointment. So I made another appointment. The doctor said sure, she would submit preauthorization and send scripts for different, less effective medication while I waited. But she never submitted the preauthorization. No help from customer service. A total waste of time. A few months later, I realized I was getting a $16.99 monthly fee from somewhere on my credit card statement. Apparently, when you sign up with PlushCare, you authorize them to charge you monthly in addition to insurance payment and copay for customer service that they don't provide. Spare yourself the frustration!
Response from PlushCare Virtual Healthcare: online doctorNov 13, 2024
Hi DG, Thanks for reaching out. We’re sorry about the experience you’ve had and we’d like to connect with you to investigate further. The fee is for PlushCare's membership program. The membership’s terms and conditions were outlined during the time of your booking. Once you confirmed your appointment, you also agreed to the terms and conditions. We are happy to look into your case further, feel free to reach out directly via [email protected]
Paul G Y.
The experience was exactly what I hoped it would be, but not what I expected. It was actually better. For a set known fee, I was able to meet with a doctor within 35 minutes. Her prescription sent to the pharmacy of my choice. Sign up my family members. So far this is going very very well.
KESHA S.
Some of the things I love about PlushCare is the ease of getting a last minute appointment. I am always able to get an appointment with my Dr at 6:30 or 7:00 in the morning before going to work. I think my favorite things about it is my Dr. She is simple amazing. Dr. Ja has such a soft caring spirit. She really listens to your concerns. I would recommend PlushCare to everyone!