Chris H.
Waited online to talk to the Dr.
Waited online to talk to the Dr., while waiting the Dr. appeared online for a second and she disappeared. My wife continued waiting online for her to reconnect and after 15 minutes I got on the phone to call customer care. The customer service rep let us know after 10 minutes on hold that the Dr. said that there was a connection error and left the call. When filling out the initial questionaire we put a phone number down. The questionaire even said this was for if we get disconnected. Total waste of time!!!!
Response from PlushCare Virtual Healthcare: online doctorDec 17, 2024
Hi Chris, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We are constantly making changes to improve our patients experiences! We'll be sure to consider your feedback as we continue to make improvements! Thank you and hope you have a great day!



