PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Jeanette was amazing ! Thank you!

Dr. Sullivan was informative and very helpful! I love the convenience and thoughtfulness of the physicians!

I really loved being able to talk and see a doctor so quickly!

Tara was great.

I'd been having issues finding a PCP to help me get on weight loss medication. My surgeon and PCP both told me my insurance wouldnt cover it, or they'd have to have a reason to justify it. My PCP recommended me to a doctor..that ended having an emergency the day of our appointment. I was promised a phone call, and after 2 hours i had to cancel. I still needed to work, my job requires me to call clients..blah blah. So if i missed the call, i wouldve been SOL either way. So...cancel. Last night i saw a doctor on a social media offering services fot weight loss medication. I want to use my insurance, he sounded good, fill out the information and schedule an appointment for 8 am. Well. They didnt call me til 10:45 am. Ok they still called. We go through the process, he is ready to prescribe medication. His team will reach out to me. Cool. They text me and give me a fee of $99. So i ask was this a 1 time fee? Because im using insurance. They immediately tell me Aetna isnt in their network. Uuuuh that isnt my insurance. I never provided that information. So they reply that it's either $99/mo for the medication, or 1 one time $99 fee for the prior auth. (Are u effing kidding me?). Then asked for my insurance, they check and im not in network. I bid my farewell. Now im getting frustrated. I am trying to not regress back to an unhealthy lifestyle. I am literally looking for help and running into stalemates. So i google "pcp in my area that helps with weightloss medication" Plushcare was the 3rd one that popped up. I messaged the other 2 and they were self pay only. I noticed plushcare takes insurance. Soo. I took a chance on faith. I sign up (while in a meeting) and set up for an appointment for this afternoon. Now, my doctor was abt 16 minutes late, but she was ready to let me know that she would cancel and not charge me. I informed her i am at a $0 copay so we can do this. She was okay with that. We went through everything. We both agreed on the importance of remaining healthy. She listened and cared. Got me squared away for labs, requested to ensure my insurance will cover the meds, and some other direction. At the moment i am thoroughly pleased with how today went. $20/mo doesnt bother me if I will continue to have the service i recieved today. I gave a 4 star because trying to rebook with the same doctor with a time frame i wanted was not user friendly. I had to call and have a representative book an appointment for a week after my lab work. So, for my second appointment i will do another review. However, so far, considering my prior experiences, my 1st experience with plushcare has been amazing. I also would like to note, both my pcp and surgeon were incorrect. My insurance covers it, with a prior auth.

Excellent customer service. Very kind and helpful.

PlushCare saved my life. I had a terrible time finding a doctor before and essentially never went unless I had a serious illness or injury. I found PlushCare after my dentist refused to work with me because my blood pressure was too high. Dr. Treadwell assessed my case and ordered bloodwork for me which was able to be done at a Quest Diagnostics facility right near my home. We discovered that in addition to HBP I also had high cholesterol and diabetes. I was obese and on my way to a heart attack or stroke or both. Dr. Treadwell started me on medication that was quite affordable and made an improvement but I was still diabetic and obese. I had struggled with my weight since I was in college and never had any success with just diet and exercise. She was able to use my diagnosis to prescribe Mounjaro, and that was the solution. I was finally able to successfully control my eating. I was able to learn what a normal amount of food is and not be overwhelmed with hunger. Since I started working with Dr. Treadwell and had the access to meet with her through PlushCare I have lost almost 50 pounds, reversed my diabetes, lowered my blood pressure to normal, and lowered my cholesterol to normal. This has all happened in less than a year. I am at significantly lower risk for heart disease and stroke and feel better than I have ever felt. My father and his father and his father’s father all died quite young from heart disease and I had resolved myself to that same fate chalking it up to bad genes, but that has all changed for me. I am looking forward to a long and healthy life. Thank you Dr. Treadwell and thank you PlushCare for figuring out how to deliver healthcare.

Sara was very kind and understanding throughout our conversation. She resolved the issue promptly with immediate follow through our resolution.