PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Solomon did a great job!

Zero Stars! I booked an appointment well ahead and completed all of the medical information. O waited 15 minutes for a no show doctor, Dr. Karen Stover. Unprofessional and irresponsible. DO NOT USE THIS APP

After having the flu, I developed pneumonia a week before Thanksgiving. Thanks to the doctor that helped me and prescribed an antibiotic, I am now well and able to go see my family for the holiday. I am so grateful.

Sarah O was amazing! So helpful and very knowledgeable!

The consultants that assisted me telephonically were extremely patient and helpful.

The doctor asked questions that were relevant to my situation & seemed to genuinely care about my well-being. He had a pleasant demeanor. My medical condition involves issues that make it difficult for me to drive & he was a great choice in providers. Medications were ordered in a swift & accurate manner

The online doctor explained I wasn't yet at the recommended time for getting a hormone replacement therapy prescription. She said I would qualify for a refund of the online appointment cost. Solomon from the Care Team helped get the refund processed immediately.

Extremely disappointed in this awful service. I used it for the first time today and hours later cancelled my membership. First, the good: the doctor I spoke with was lovely. She listened and was helpful, so good on her. BUT-- she submitted a prescription for me to CVS. I went to pick it up, and CVS's entire pharmacy system was down, so there was no way for me to get it. I came home, looked up the Customer Service phone number for Plushcare, and called it hoping to get the prescription transferred to another pharmacy. Guess what you get when you call them? NOT Customer service, that's for damn sure. No, you get recorded messages about other services and products they want to sell you. Then, when you run out of patience with that b.s., and press "0" endlessly, you actually get a human. But not so fast -- this person is not there to, and has absolutely no intention of actually helping you. They are simply a live version of the previous ad. The woman I "spoke" to, (and I use that phrase loosely), literally would NOT shut up. It was like trying to communicate with a (stupid) robot. I finally hung up on her and used the contact form which advises they'll get back to you in "2-3 days." WTAF. I'd say you get what you pay for, but it's not like this service is cheap. Absolute shame on them!