PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I visited PlushCare’s website to schedule an appointment regarding weight-loss medication. The site stated that the consultation would be a $30 copay with insurance, plus a free trial membership ($19.99/month afterward). Based on this information, I proceeded to schedule a same-day appointment. The appointment lasted no more than 10 minutes, and I was informed that I would need bloodwork and a follow-up appointment before possibly receiving a prescription. At that point, I decided it would be more practical to follow up in person with my primary care provider. Immediately after the appointment, I was charged $105 twice (total $210) instead of the advertised $30 copay. When I contacted customer service, I was told that the appointment cost $250 and that I needed to submit it through insurance — information that was not clearly disclosed at any point while signing up, scheduling, or meeting with the provider. I also saw that patients without insurance pay approximately $129, so being charged more than that while using insurance is extremely concerning. This experience felt misleading and non-transparent, and I would not have scheduled the appointment had accurate pricing been clearly presented.

Jeanette J from Plush Care team was incredibly helpful and knowledgeable about a situation I am trying to resolve ( because of my outside insurance ) . She not only listened and understood completely my problem . very kind and very thorough.

What a nasty doctor. Dressed unprofessionally, gave unprofessional remarks. Literally said I should start saving to afford a visit to an ENT. Well yeah, great idea. However, do you know my financial situation or who I am providing for? No you don’t. The folks working at McDonald’s are more professional than the doctor that I saw.

This is a tremendous service. Efficient, thorough and thoughtful

I spoke with Amanda B. this morning and received great care and help with my request! The entire PlushCare network is fantastic!! Thank you!

Clear communication and effective help

My doctor didn’t show up to my appointment, but Carmen G. from the Care Team was amazing in assisting me in getting it rescheduled. She was professional and extremely apologetic for something that wasn’t her fault at all! Carmen G was awesome.

Although it was the first time I ventured into virtual healthcare, I felt at ease with Dr. Webb and the convenience of not traveling saved me time. I also appreciate the vast hours that are available. She was easy to talk to and understand. She was also clear with my next steps. I loved that I didn't have to wait. I also appreciated not having to be in a crowded waiting room.