PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Easy, fast, efficient, professional. Very happy with my experience. Perfect when you need to squeeze in an appointment ASAP.

Lab orders never arrived, so a massive waste of time & money that I don’t have. Will not be pursuing treatment.

Carmen was great. I was hung up on prior then had to wait 45 min to talk to another team member

Jeanette J was patient, kind, and very helpful! She assisted me with my billing question and even helped with looking at new appointment times. Great service rep!

Don’t bother with this place. You are wasting your time and money. I’d personally qualify them as borderline fraud. They are happy to provide no care and collect your appointment money.

Excellent customer service

JJ was truly a wonderful representative for me to luck-out having! He was kind, expert and 100% professional. What a great person to have representing your company. Your company is very lucky to have him!

Practitioners I experienced were fine. Customer care is crap. A test was ordered that my insurance company bounced back. I have good insurance, so would seem very odd to have a test come back as not covered. Plush customer care does almost nothing to sort out the issue. They just send a bunch more diagnostic codes. Okay. Fine. Then the insurance company bounces it again as uncovered. They say, we will submit it again. I say what codes did you submit this time, last time, and the first time. Well, that is pulling teeth. But short story--the resubmitted the same stuff. Do we expect a different outcome?? If a doctor is ordering a test not likely to be covered, I want to know ahead of time. If billing has no idea what codes to put, I want it fixed. If billing repeats the same stupid stuff, and it costs me hours and 300 dollars extra, then, No. No thank you. If your issues have zero--I mean--zero complications and you have a dirt simple, straightforward situation--I will say--maybe this is okay? Although, They are going to push you to make extra appointments for nothing just to get prescriptions refilled--because that generates revenue. RESPONSE TO PLUSH REPLY: Yes, my experience was less than stellar. I have reached out already. I have had many emails. Nothing has changed. I get it, and you should just own it: Less than stellar is just a business model--and in response, I will be less than a customer.