PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The customer service I received from Sarah O was above and beyond!

Very nice and attentive and helped me

Very satisfied with my experience with the Dr and the website overall! I received compassionate and exceptional care from this service.

I have been assigned a Dr that I see online and she has taken the time to explain a lot of things to me. she listens to my questions and concerns. She has ordered labs for me and I already have a follow up. Very easy smooth operation so far.

Dr. Khalida Mahdi was wonderful during our virtual appointment. She was attentive, compassionate, and took the time to listen and explain everything clearly. I felt comfortable, supported, and confident in her care. I highly recommend Dr. Mahdi to anyone looking for a knowledgeable and caring physician.

The entire process was easy. The person I talked with was very caring and genuinely interested in helping me.

Terrible Experience with PlushCare—Avoid! My appointment was a complete waste of time. The physician spent barely 5 minutes with me and offered absolutely no helpful information or clinical guidance, which felt completely unprofessional. Worse, the doctor informed me she only works on the weekends, a fact not disclosed until after I had already paid for the appointment. Despite me immediately forwarding my required lab results, she stated I would have to wait until the following weekend for her to send a prescription to the pharmacy. It is now Monday, and my prescription still has not been sent. The Care Team messaging is also useless; every response is canned and unhelpful. The lack of timely care due to the doctor's extremely limited availability and the deceptive initial booking process makes this service unusable.

I woke up in the middle of the night with an awful sinus infection after a week with a cold. I was able to make a virtual appointment for the next morning to get antibiotics and was relieved I didn’t have to sit at the ER or go to urgent care when I was feeling so sick.