PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Still a member currently. I love my doctor. She’s informative and honest. She listens and gives feedback. My appointments are neither too short nor too long. I feel good after an appointment. On another note, the customer service is by far the worst I’ve ever had to deal with to date. I still have an unanswered message from December and it’s the end of February now. It seems as if they want you to have to keep making appointments in effort of having one question answered. And yes, I was definitely over charged although the company did refund my money back. I’m surprised to see after reading other reviews that you can not remove your card information, that’s very concerning. All in all, the doctors are great, the app itself needs a lot of work as do the customer service. By the way, thanks Dr. Jah, You’re in a class all by yourself!!

I have been a long time member and love the Dr's. The customer service is weak and takes way too long to respond to requests. I have not had a single prescription go through without some sort of issue.

PlushCare is super easy to use and very convenient for me. I no longer have to take time off work to go to the doctor. Dr. Rockwell is super nice, patient and communicates well.

I had my first consultation on January 12th. I went out and had the blood work- that was required by them, done the very next day. I am still waiting for my prescription. A month and a half later. I have called a thousand times I have sent them a hundred emails and all I get in response which is usually 2 or 3 days later is that it will be 2 to 5 more business days. I have been waiting for this prior authorization for my health insurance company and it just simply won't come. Strike two is the fact that their website says they except Fallon insurance. I have felon insurance. They still charged me in full for my first consultation without any explanation. They have my insurance card uploaded there and you can see it in your account but it's useless. All I got from someone over the phone is "we must not take that kind of fallon insurance". There goes $160. I wish I knew that ahead of time I would not have moved forward with this company. I'll never see that money again. And at the sites of it it doesn't look like I'm never going to see my prescription either. I'm going to go to my credit card company with this issue to r reverse the charges. Customer service is horrifying. Will send you a friendly email reminding you day after day that you need to book another consultation... you have anything to help you out in the first place. You get a bunch of people saying I don't know, I don't know if you call them. They keep telling you that they're going to expedite things. There's no such thing. Email after email after email after email after email they won't give you a definitive answer other than wait a few more days, wait a few more days, wait a few more days. I'm done this place is a sham.

Run as fast as you can. This company is awful. They charge 129 to speak with a doctor. The doctor I encountered gave me all of 5 minutes and rushed me off the call but they charge 129??? Then I cancelled and got a charge they are now saying my insurance didn’t cover. Just run they are a total scam. And way over priced for the poor care the doctors give you. Run!!!

Scam. This message I sent them summarizes my experience. “Hello, I am not sure why I have been unable to fill my prescription, as Dr. Saleem Shahzad and the care team have been uncoordinated and unresponsive in their communication. However, at this point I would like a full refund as I have received no follow through from your service. On Wednesday I had my initial appointment, in need of an ASAP Rx refill. It is now well into Saturday and am still unable to fill the prescription, with no indication, when, if or how it can be completed. The Dr said I would receive a prescription contract to sign and return. It was never sent. I called the helpline (for which it seems I was charge an additional charge of 85$??!). They said they would send the form. It was never sent. The end of the next day I had still not received the form, so I called again and stayed on the line until I had received the form. I immediately completed and returned the form, along with requested images of ID and previous Rx (of which the Dr. made no indication there was a need for). I have had no follow up, no prescription, and it is now 4 days later where I have been out of the medication. I don’t know what the problem is, but there is something seriously wrong with your process and communication behind the scenes. This is completely unacceptable, has resulted in extra charges, no service, and days without needed medication. It would have been cheaper and quicker to contact my typical physician, and I would have received care by now. Please process a full refund (for both charges) as soon as possible so I can put that toward my regular physician bills.” To which they said they were sorry but would not process a refund because I had received services. Unreal. Completely unethical. It is now I full 8 days since the initial contact and my messages have gone unanswered by the Dr. and medical team.

Excellent for working folks with modern tech cameras and all it saves so much time

Please read the entire review and be warned. I had a less than 10 min video chat with one of the “doctors”. She was late to the call, she appeared to be reading off of a script and overall didn’t really help me much, tossed a prescription my way and that was that. I was under the assumption and told that using plush was in my insurance network. I later found out that plush said it was not and my insurance company only covered $15.00 of my charge. They then started spamming me emails saying that I owed $143.00 for the video call I had. I obviously didn’t agree with this at all and was in the process of straightening things out with my insurance company. I messaged plush requesting that they remove my payment info as the emails were now saying that I was going to auto pay the bill. My request was ENTIRELY ignored, I believe this was intentional. A few days later they withdrew $143.00 from my account without my consent after I requested removal of payment info. I then called plush and asked why my request was ignored and she said “oh for some reason your request was closed immediately in our system”. Yea okay. I was then told that I will not be refunded and was sent a copy of a few lines from their terms and conditions. In summary, the service Plush offers is horrible, the doctor didn’t help me, they misinformed me that insurance would cover the service, they ignored my request to remove my debit card info and then stole my money. Be warned, DO NOT USE THIS APP. Update: After all that, I contacted my insurance company and found out that my 10 min call was in-fact covered by insurance and paid a month after the appt, so plush took double payment from me after refusing to delete my payment info. I am now having insurence deal with them and the refund they owe me. If I hadn’t called and spent over an hour on the phone plush would have literally just kept the money they stole from me. Unbelievable! Please do not use these scam artists! Also, you’ll find the auto generated response from them below is similar to other victims they’ve scammed. Update: Was finally refunded after hours and hours of back and forth and providing above and beyond evidence that Plushcares broken system double charged me. The email laughingly said that my refund was a “one time courtesy”. As if I’m being rewarded just this once with cash that was rightfully mine in the first place. NEVER AGAIN!