PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Its convenient to book an appointment, but impossible to do anything else. Their customer service isn't poor, its nearly non-existent. My pharmacy could not reach them for a week to clarify a prescription order. I'm currently on hold as I type this for over 42 minutes. I've also tried using their chat feature to ask questions or follow-up and don't get a response or when I do, its the next day. Healthcare is not an "in the moment" service, and it extends beyond a single appointment. This company is not qualified to provide healthcare services on a continuum. Their service is certainly not worth a membership fee.

Unfortunately, the doctor did not sign the lab request/order and we took off work to get our blood drawn only to be told they could not proceed because the doctor did not sign the lab order/request. We called the customer service number and were told the wait time was 5 minutes, but after 15 minutes on hold we gave up. We now need to try and figure out how to get a signed order so we can take time off work again and go back to get a blood draw. I've emailed them twice and can't get through by phone. Not sure how long this process is going to take to get it resolved. Very disappointed. Note that the QR code and scan they have on the lab order/request does not work at our lab.

Complete scam been trying to cancel monthly service that I’ve never wanted. Never used for months horrible, horrible, horrible, horrible horrible service. then they respond by saying email them which i have done several times complete SCAM

I wasted 3 hours trying to get a doctor to show up. The first doctor was a no show so I called the help number after waiting on video for 45 min past the appointment time. They then scheduled a second appointment with a different doctor. The second doctor no showed as well.

They just collect your copay and don’t offer you any service. Was told my prescription would be refilled, 10 days later they advise they aren’t refilling and I have to go see an “actual doctor”. Stay away, don’t waste your time or money

Knowledgeable staff

Terrible business. So expensive for a telemedicine visit. They don’t advertise the real amount you will pay. I paid 200 dollars total and that was with insurance! Save your money and go get a proper exam In person. Or, try sesame. It’s a fixed rate of 30-40 dollars. I’m not sure how to respond to the message at the bottom but I have tried to reach out to your company and get no answers. Tell me how it’s fair to be charged almost 50 before the visit, charge the insurance, AND send me a bill for 130 dollars. Not even an in person visit is this much. Any one who is trying to go through them, stop right now and go search SESAME. Easier and so affordable!

Easy to use site. Dr. Van Vugt is great, listens to concerns and explains everything. The support staff is helpful as well