PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I enjoy being able to see the Doctor from the comfort of my home. I enjoy the ease of being able to get in quickly if I am having a medical issue. My Doctor has been very kind and helpful with me as I am managing a new health concern.

This company is a scam. I thought I was going to CVS.com to make an appointment with the Minute Clinic and was diverted to PlushCare. When it was clear that I made an error thinking I was at CVS.com and I learned I would be charged for the cancellation of an appointment, I contacted PlushCare. They told me they would not charge my credit card. In fact they did charge my card and repeatedly continued to charge my card monthly despite my calls to reverse the charges and cancel any ‘subscription’ (I never authorized a subscription or any charges to my card). I put a stop on my credit card and was issued a new credit card. To my utter shock, they charged my new card 2 times before I released that they continued this fraudulent practice. Do NOT engage with this corrupt, criminal business.

I have been using PlushCare for years because of the convenience and the affordability-but after this last experience I will finding another option. I seen multiple doctors AT PLUSHCARE , paying for multiple appointments for the same issue and not getting any relief. So when I went to go fill a prescription I filled from Dr Duque Gomez as a last resort after the other topicals did not seem to be working, they had the AUDACITY TO TELL ME I NEEDED TO MAKE ANOTHER APPT TO ASK THE DOCTOR QUESTIONS ABOUT MY PRESCRIPTION! I was baffled, end up having to call the pharmacist which answered all of my questions no problem- Escalating my issue to management but this is unacceptable practices . A doctor should always be available to answers in regards to a prescription without having to pay for another appt. Scam!

I was just charged a $50 cancellation fee because I could not connect....

I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

If I could give no stars I would! I really looked forward to speaking with a Dr, but instead left me on hold for over 10 mins. With all the messages they send you would think they would take the time out to let you know they are running late or not showing up at all. Rude and a waste of my time

Absolute money grab. They make it seem like it will be relatively quick and easy to get the medication you need to treat your condition yet after several tests (paid out of pocket), several doctors appts (paid out of pocket) you are $600 down and no closer to getting the medication you need. Super scam. Do not trust.

The DO was extremely personable. He listened as well as advised. Great experience.