PlungeReviews of plunge.com

I placed my order on October 4, 2024. I was told that my order would ship on November 10. A few days later, I had yet to receive an email or phone call stating my unit had shipped. I was directed to plunge support. As I was on the phone with them, I continued getting the runaround, and no one could tell me what was happening. I contacted the owner, who stated he would look into it. He was able to get someone to contact me, and they provided me with a ship date of November 20. They were sorry for the delay. I was provided a new date of November 20. November 20th hits, and I am still waiting to receive a phone call or shipping date. I have reached out once again to support trying to get an idea of when it will ship. I spoke with someone who stated they would have a supervisor call me (same day) to help me, and I am still waiting to receive an answer. I also reached out to the owner, but there was nothing. It looks like Plunge has great products, but for a big company you are, your customer service is definitely lacking. I hope to hear something soon about my order.

I do not recommend this company for commercial use and this is why. My plunge failed to repower after a cleaning on a Thursday. We emailed Friday there is no actual phone number . They were closed the weekend . Then Monday for veterans day. I sent an email stating this was a commercial account could we please have help as all we need was a power bank. I learned later it's called a transformer. They responded very similar to comcast. Make sure breaker is off, arelights on do you have power. . We reassured them that it was the cord but you must follow the steps and respond to email. Every email response takes a minimum of 2 hours for response. We finally were able to get the plunge to agree it was the transformer. Paid finally the following Friday. It took over a week!!! This has been a huge impact on my busiess. As we have members for the plunge service. Plus 2 weekends to be without a popular service . I just emailed asking if they had shipped yet. Expected date is now Tuesday and I have not received any tracking. I asked if I could pay expedited shipping. No comments. I feel like their emails are a mix of AI and a human when they get around to it. I have referred several businesses to the plunge and clients. I finally recently signed up for the referral program. I've never seen my referral pay out . As of now I will never recommend them for business ever again. Plunge world is growing and some great options out there. Some that I'm sure will hav better customer service than the plunge. The plunge is great at selling not so great at keeping a client . Which is strange because we have had our plunge for three years and it's just now that the service is this bad. A simple phone call and small bit of urgency and we would be up and running chilling out our clients but our crisis was clearly not theirs.

Plunge.com is a 5 star plus company. I purchased my plunge about 3 years ago. I live on St Pete Beach in Florida and were affected by both hurricanes recently. One of the storms flooded my house and I lost everything, including my plunge! I contacted Plunge and they sent me out the parts to fix my unit for free and even offered a tech to fix it for me. I can't say enough about this company. The mgt and the owners know what they are doing and they go above and beyond for customer satisfaction. Please if considering buying and investing in a cold plunge, buy from this reputable company! Thank you again for getting me back up and running!

Updated Review for Cold Plunge: My experience with Cold Plunge has been extremely disappointing. From the day it was delivered, my unit has had numerous issues. Every time something went wrong, the repairs took an unreasonably long time, leaving me without the ability to use the plunge for extended periods. On top of that, each repair required the unit to be emptied, and I had to miss work to meet the technician, making the process even more inconvenient. The last issue I dealt with was a major leak that caused significant damage to my floor and walls. Throughout all of this, Cold Plunge’s support has shown little to no empathy for my situation. Their lack of concern for the inconvenience, time, and damage caused by their faulty product is incredibly frustrating. Despite these ongoing issues starting the day the unit was dropped off, Cold Plunge has refused to extend their support any further, leaving me to deal with the consequences on my own. For anyone considering this product, I would advise you to reconsider. The quality of the product has been poor, and the customer service even worse. — Thomas

I researched at-home ice baths for some time before finally forking over the hefty price tag for the Plunge 'All-In'. Although I'd partially ignored some negative reviews about Plunge products (and instead paid more attention to the positive reviews), I was very excited about my Plunge! Unfortunately, I've experienced too many issues to count at this point. I’ve had the unit for around six months and it has consistently been down every few weeks (multiple leaks, electrical issues, etc.). Before continuing, I want to mention that I am not the type to complain, and do not enjoy writing negative feedback (I'm someone who enjoys all the positive benefits of ice baths, after all!). The reason I have taken the time to write this feedback is because I wanted to share my experience so other prospective consumers may avoid the kinds of unpleasant issues I have endured. I submitted this same feedback (as a 'verified customer') to the Plunge website since I think it's important info for prospective customers to know, however my review was never added to the 'All-In' product page. I believe my review is fair, fact-based, and genuine (not scathing or unhinged), so I'm guessing it's not being displayed because it isn't 4 or 5 star. Here are a few specific examples: my Plunge was broken upon arrival and leaked 70 gallons of water all over my property (I've seen this same issue reported by other users); the filter housing has broken twice in the last month (a known issue); the thermometer broke; fuse issues; it has randomly went offline and/or shut off for no apparent reason; etc. I spoke with Brian at Plunge (in the repairs department) in an attempt to help give product feedback and "help him help me". I suggested investigating the root cause of the issues, considering replacing my unit since it appears to be a lemon, etc. - however, he said there’s nothing they could do apart from continuing to constantly fix it, and indicated I would just need to continue to deal with the constant downtime and repairs. Plunge has fixed the unit each time it has went down, however I typically have to wait days for Plunge to first diagnose the issue, then put me in queue to deploy a fix. I don't think I'm an unreasonable customer - I understand some downtime is normal, but I paid for a new, premium product that's down every few weeks (and I like to plunge daily), so it feels like Plunge sent me an ongoing problem and has not risen to the occasion to make things right. Once again, I've suggested to them that they could consider investigating what might be causes all these issues, sending a new unit, or at very least giving my some kind of 'fast track' for repairs - all of these suggestions were turned down by the repairs department and by the Plunge executive team. I love the technology, think the company has a great vision, and believe the product has great potential - but my experience has been really disappointing so far, especially since I Plunge daily and have to deal with frequent downtime. I believe I have been extremely patient throughout the process, and have tried to give Plunge the benefit of the doubt, but unfortunately Plunge hasn't went that "extra mile" that you’d hope for with a premium product like the 'All-In'. Possibly the older Plunge models are less problematic than the ‘All-In’ has been, however based on what I’ve read online, and based on my own personal experience, the 'All-In’s' seem to be prone to ongoing issues. I wish I’d read more consumer feedback before purchasing my Plunge ‘All-In’, and taken it more seriously.

Absolutely horrible for such an expensive product. Multiple issues in shipping and delivery, multiple leaks. Bought the basin thinking I could use it indoors which it isn’t designed for and no where does it say it isn’t…customer service said they would “make an exception” to return it but won’t waive the 15% restocking or return shipping. All in all the product is overrated and wraught with issues. For the supposed top company for a plunge, avoid at all costs. Not at all worth it.

The Plunge became my unexpected anchor during the turbulent waters of unemployment. While I had always appreciated its physical benefits, it was during this challenging period that I truly discovered its profound impact on my mental wellbeing. Each session in the Plunge offered more than just physical rejuvenation; it became a ritual of mental reset and clarity. The stark contrast of the cold immersion seemed to wash away the stress and uncertainty that unemployment brought, leaving me with a sense of renewed focus and resilience. In those moments of submersion, I found a rare opportunity to quiet my anxious mind and gain perspective. The Plunge taught me the power of facing discomfort head-on, a lesson that extended far beyond the tub and into my job search and daily life. Now, as I embark on a new journey with a start-up, I carry with me the mental fortitude I gained through those cold plunges. I look forward to the day when I can afford a Plunge Sauna, not just for its physical benefits, but as a testament to the mental strength it helped me cultivate during one of my life’s most challenging chapters. The Plunge didn’t just help me survive unemployment; it helped me emerge from it stronger and more centered. For that, I’ll always be grateful.

I purchased my first All In Plunge for my home in New Mexico and it became a ritual for me to do it daily. I liked it so much that I purchased another All In Plunge for my home in San Diego so that I didnt have to miss days of getting my Plunge in . Billy and the team at Plunge have been over the top from A-Z. I highly recommend them, Toby Garcia