PlungeReviews of plunge.com

Great service. And quick.

Great customer service!

While I’ve had the unit for over a year it has been in service for less than 6 months. After painful customer service process they diagnosed problem as failed chiller. Offered me reduced rate on replacement which still came close to 50% of what I paid for entire unit. Only would provide 90 day warranty on new chiller. They (fraudulently?) claim to have 100% customer approval on website yet they refuse to include my review which has been submitted multiple times. Worst purchase I have ever made. I have provided my email to you customer service for weeks. You offered a call with your COO who suggested there was nothing he could do as warranty expired. There is no way you are allowing customer reviews to appear on your site as all independent reviews platforms, like Trustpilot have a substantial percentage of very unhappy customers with very consistent themes: faulty customer service, poor equipment quality, inability to talk to humans about poor experience. I am not putting my email on public platform…nor would anyone else. Find another way for me to connect with you!

Prompt shipment was a selling point. Seeing a sauna in person was problematic even in the Seattle area, so i can’t give it five stars.

Working with Plunge was was easy. Great communication communications.

We received the unit and it has never worked. We contacted customer service, which is awful because they will not simply pick up a phone and call you (or let you call them). Through 26 emails back and forth between 12/26-1/9 they determined it was a faulty part. They are shipping a new power board to me, via ground FedEx, which is taking a week, and the repair person is 2 weeks out after that, so very best case scenario on 1/29 it might work for the first time - well over a month since we received the brand new product. (also: they did not in fact unpack it and remove debris from the site, like they advertised. The people that delivered it were not equipped nor inclined to take care of that for us - so all of the rubbish is still sitting in my garage, along with the tub that has never worked!) When I finally complained enough to get a manager's attention and requested a free extended warranty / asking how they would make things right, their only solution is to fix it (no good faith efforts or anything to make up for the lost use and time taken off work for service calls, etc). I asked to return it since it's never worked and indicated we would like our full refund back and for them to take care of picking up their broken unit. They said I would be charged a 25% restocking fee. Buyer beware of their awful customer service. I wish I would have read more reviews from others before making this expensive purchase - this is not an isolated experience or issue. They spend a lot of time and money on marketing, selling you a pretty product, but they don't have the means to support you after the purchase. If there was only a little bit of real-time responsiveness from the beginning it wouldn't have turned into such a frustrating and disappointing experience.

I love my Plunge All-In!! Unfortunately, it has broken twice. Customer service was excellent and Plunge made it good. But a premium product at such a high price point should have more quality control. Nonetheless, it makes cold-plunging so convenient that I continue to recommend Plunge. If it hadn't broken twice, I would have gladly given 5 stars.

As a new contrast therapy business, we choose the Plunge all in commercial max as our cold plunges. We bought three of these to go with our infrared saunas purchased from another manufacturer. The first unit started well and cooled appropriately but had a lot of air in the system. Online instructions were appropriate in helping us bleed the system. Unit continues to work well after one month in business. Apparently, units 2 and 3 had zero quality control standards. Unit 2 was constantly having water on the floor upon clients getting in. We just assumed it was from getting in and out. Plunge support was worthless in trying to troubleshoot the situation. Upon getting in myself I noticed the water level rising up to a little hole in the skimmer well. I immediately got out and felt behind the skimmer and sure enough all kinds of water was dripping out of the hole onto the chiller and on to the floor. I checked the other units and the very same hole was sealed off with a little rubber sleeve. Okay, small mistakes can be overlooked (even though all of this water dripping all over the actual chiller likely isn't good for it). We have asked for a replacement rubber sleeve to correct this and we have yet to receive it. I'll guess we can just duct tape it. Additionally, we could not get the chemistry correct on unit 2. Again plunge support found no issues from remote monitoring of the unit. I inspected the unit and found the tank lines on the auto-doser were installed incorrectly (the acid line was going to the chlorine side of the auto-doser and the chlorine line was going to the acid side of the auto-doser). I easily fixed this but with no help from plunge support. Moving on to unit 3. This is the most serious infraction. After only two clients in the first week, we drained the tub and changed the filter per the recommendations. we refilled the tub and noticed immediately the unit would not cool. My wife contacted plunge and finally got a real person, Sean H on a video call. He had very little troubleshooting skills. I specifically, sent him a live facetime video showing him that the drain ball valve was leaking water while not running and the leaking stopped when the pump was turned on. Of course it won't leak when the pump is running because the pump creates a vacuum and will draw air instead of leak water. Air in the line can cause the chiller not to cool as per Plunges website. We have asked for a replacement ball valve and repair and this has not been granted after 3 weeks of this unit being down. Additionally, we are not allowed to repair anything as this voids the warranty as per their website. Furthermore, in plunges determination of the problem Sean informs me that the unit has been checked remotely and the issue is air in the system, the cooling system is working perfectly. The very next day He then informs us that the chiller has failed and is now not under warranty because according to the pics we sent in the unit is too close to the wall and the receptacle cover doesn't have a plastic cover over it. The installation instructions have differing distances off the wall the unit can be. Additionally, it does not state a covered receptacle is needed. Only that it must be ground fault which it is. He heavily implied that this is a failure that we caused due to water. However where the unit is leaking (ballvalve) the water is in contact with the power cord at the non receptacle end (where the power cord that attaches to the chiller electrical system). However, Sean did state that he really advocated for us and stated that plunge will gladly sell us a new chiller at a 40% discount. That's crazy. If we can't resolve this issue this week I will contact an HVAC tech in my area (I know plenty). I will get the unit diagnosed and repaired at my cost and then will sue for repairs and three weeks loss of income if we need to before I buy a new chiller after two hours use. If this unit failed because of water, then it came from the obvious leak. This unit has been down three out of the four weeks we have been open and has severely limited our ability to serve our customers. We clean after every client and only two clients ever used this unit (because it was down) and the receptacle end of the cord has never been close to being wet. Do not trust the warranty and certainly do not trust the customer support this company claims to offer. It is very subpar at best. My wife pushed hard to get a video call tomorrow with a manager and I will gladly remove this review upon getting this issue resolved. I will update this review with whatever resolution plunge determines