PlungeReviews of plunge.com

We purchased a Version 1 cold plunge that has been broken for months and months. Rather than addressing the known limitations of this first-generation unit, Plunge’s automated support system has required us to repeatedly go through a lengthy insurance claim process each time a component fails. After waiting days or weeks, we are sent replacement parts to install ourselves, only to discover that another piece of equipment does not work upon installation. At that point, we are told it is “not connected” and instructed to file yet another claim. We are now on our third consecutive failure, including persistent cooling issues. When operational at all, the cold plunge either functions like a loud outdoor bathtub that has been sitting full for an extended period, or it presents a safety concern due to a nonfunctioning light system. Neither is acceptable. This is not normal wear and tear. It is a prolonged pattern of failure tied to a flawed first-generation cold plunge that has remained nonfunctional for months. At this point, we should have been reimbursed or upgraded to a newer model that actually works. That resolution should have occurred long ago. Instead, a sales agent suggested that we sell our broken Version 1 cold plunge on Facebook and then purchase a new unit. I initially assumed this was a joke. It was not. To make matters worse, the company will not accept returns of broken units or replacement parts. I cannot wait to determine the cost and logistics of disposing of a nonfunctional cold plunge that should never have been left unresolved for this length of time. I just wonder: do the owners know? Or care?

We purchased a Plunge unit back in December in preparation for our NFL Pre Draft Training that started this January. Customer service went out of their way to help make sure the unit arrived quickly and safely to my facility to help make sure our clients had a World Class Experience that we strive for. We appreciate the level of communication and sense of urgency that the Plunge Team had for us and our clients. Thanks!

I purchased Plunge’s top-of-the-line “All-In-One” unit about a year ago for approximately $7,500 and also paid extra for the extended warranty. This is marketed as a premium, low-maintenance product. Unfortunately, the ownership and support experience has been anything but premium. Three weeks ago, my unit developed a leak that appears to be coming from the tub itself. The plunge is completely unusable until repaired. Since reporting the issue, customer support has repeatedly asked me to send videos — I’ve now been asked five or more times and have submitted videos on three separate occasions. Each time, I’ve had to refill the unit just to capture the leak again. Despite providing everything requested, no technician has been dispatched. No repair date has been scheduled. No replacement has been offered. No compensation has been discussed. At the time of my initial claim, I was told a technician would be sent within 5–7 business days. That promise has not been honored. For a $7,500 “premium” product with an extended warranty, this level of support is unacceptable. The issue is not just the leak — it’s the complete lack of follow-through, urgency, and accountability. I expected far better from a company positioning itself at the high end of the market.

I purchased a Generation 1 Plunge cold plunge for approximately $6,000 a little over 3 years ago. Recently, the chiller failed, and I was told by Plunge that my only option is to purchase a replacement chiller for several thousand dollars. I find this extremely disturbing and unacceptable for a product marketed and priced as a premium, long-term wellness investment. Being required to spend roughly one-third of the original purchase price to replace a core component after just a few years of normal use raises serious concerns about durability, product quality, and long-term ownership cost. No reasonable accommodation or goodwill solution was offered. While warranties expire, consumers reasonably expect a $6,000 system’s primary mechanical component to last longer than a couple of years without requiring a multi-thousand-dollar replacement. I regret this purchase and would strongly caution potential buyers to carefully consider long-term reliability and post-warranty support costs before purchasing from Plunge. Updated review on 1.12.26 I just received a reply stating their Customer Service team tried to call me to help with no success and they are waiting for me to respond. I have a written e-mail from their rep Ian stating I have to purchase a new chiller and I had a scheduled call on Friday 1.9.25 at 12:15pm PST with another rep named Nikkita stating they won't help me and I have to purchase a new chiller. She sent me the following e-mail below: Hi Keith, After reviewing the troubleshooting steps, we’ve identified that your chiller will need to be replaced. Since your Plunge is currently out of warranty, we’re no longer able to supply this part directly due to inventory constraints. However, in order to get you up and running as fast as possible, we recommend purchasing a replacement from Amazon that will be compatible with your Plunge. Here’s the link to the recommended replacement part: Active Aqua 1HP Chiller While this isn't our exact chiller, its built to spec, fully compatible and should function the exact same. If you have any questions about this chiller, please let us know as we're always here to support you. Best Regards, Nikkita Plunge Support Team That's terrible they are lying and saying they can't get a hold of me... DO NOT DO BUSINESS WITH THEM! Poor product and poor customer service!

It's been really confusing setting up delivery and setup with the vendor. I still haven't connected with them.

Absolutely incredible sauna and great customer service! My wife and I use it daily. Great ship time, easy instal, very responsive customer service.

Great communication throughout including the App, great purchase experience with seamless FSA approval, great communication on the delivery process (Maria), we are super excited to take delivery. By the way, the intro video in the warehouse by Mike and Ryan was a nice personal touch.

The plunge product broke after less than two months of use. The customer service is horrible. You can’t actually speak to someone to troubleshoot. Even after you book an appointment to speak to one of their engineers, they don’t ever call. I’ve never been so dissatisfied with something that they boast as being a high-end product. They don’t care. They just want to make money and they don’t stand behind their product.