PlungeReviews of plunge.com

The plunge team is very responsive and dedicated to creating a great experience. We love our Sauna and cold plunge.

I was having difficulty communicating with the team and after multiple calls and emails with the support team I was finally put in touch with a Manager, Brian Shannon. As soon as Brian took over my case, the issue was resolved relatively quickly. Brian even followed up with me a week or two later to make sure I was satisfied. Additionally, he helped me with the Xcover team and seeking reimbursement for my warranty repair after the fact.

Love my plunge and their support has been amazing! Just had a killer call with Jonathan Lopez, he went above and beyond to help me get things taken care of!

All very easy on the site. I can’t wait to see how the sauna installation goes.

The mini sauna is exactly what I was looking for. I live in a townhouse and wanted to have a sauna in my garage that was capable of hitting 200 degrees. Assembly was very easy, I had originally purchased the assembly service but when I got it I was to excited to wait so I tackled putting it together myself. I fit in the sauna comfortably there is room for my wife as well. I’m 6feet 1 inch and I can lay on the bench with feet toward the ceiling and relax or stand on the lower bench and get my upper body closer to the ceiling I’m almost 47 years old and this has been a game changer for my sleep health. I usually sauna before bed and there hasn’t been a restless night yet. It just relaxes my entire body and truly prepares me to sleep. I love that I can get the sauna preheating on my phone or set a schedule and have it ready whenever I want. I have it scheduled later in my work week to come on so I can get in before work for a quick pick me up and some gentle stretching inside the sauna to start the day. I have the sauna paired with the original cold plunge tub and the contrast therapy is a winner for me. Cold plunging is amazing on its own, but it’s not easy. For me a quick 10-15 min sauna session in the morning makes the cold water more manageable. I can increase session time in the cold water and just jump back in the sauna to warm back up. My morning cold plunged at times left my feet cold because I would be rushing to get to work and the sauna has eliminated that. Plunge has great products and they help me with my training and recovery goals. The combination has limited my daily aches and pains and sleep troubles which is worth every penny. That new cold plunge all in is looking sweet. Might have to put it on my list for upgrades. Really good looking tub!! Thanks Dan

We purchased The Plunge in December 2025, and it was delivered on December 20, 2025. The unit did not function upon delivery and also arrived with visible yellow staining on one side, which appeared to be shipping-related damage. Both issues were reported immediately. After very slow and unresponsive customer service, the company eventually ordered a replacement part and advised that a technician would contact us. The part arrived last week, but no technician has contacted us, and the unit remains unusable. As for the visible staining, the company suggested we “use a fiberglass cleaner,” taking no responsibility for delivering a damaged product. The staining issue has still not been resolved. This is an expensive product, and the entire experience has been extremely disappointing—from delivery of a non-functioning unit, to lack of ownership, to poor follow-through on service. Based on our experience, I would strongly advise potential buyers to look elsewhere. Customer service is clearly not a priority, and the product was delivered broken. After a month a technician came to our home, spent an hour trying to fix the product and we were told he could not fix it, the company will be in touch! As of February 1, 2026 the company has informed us that they will replace the product. This is what a consumer would expect when making an $8,000 purchase, and we are happy to hear that the company is standing behind the product and warranty. I will update this post with a new rating and additional comments once we have received a working replacement. Thank you

I liked being able to call and talk to a real person. I looked at a lot of different saunas and you couldn't tell what was included or excluded in the total price. I called and talked to Cami and that is what made me feel good about making such a large purchase.

I was very excited once I received my Plunge a year ago. I love the benefits of it. However, I have had multiple issues with my Plunge since purchasing it one year ago. The issues range from leaks in the plumbing to the control unit not working to the compressor not working. The service department had been good to work with up to a certain point, but it has been a major time commitment to coordinate work orders, file reports (they want photos and videos), and meet technicians during work hours. On top of that, they now have a new warranty with a 3rd-party company, Clyde (probably because of all the issues), which reviews all warranty claims to determine whether they are valid. Currently, I am not able to access Clyde, and my cold Plunge is down for another month. I would not recommend buying from Plunge I see Plunge commented below. That would be great but here is the response I got from their warranty department today. Plunge Support Tue, Jan 27, 10:20 AM (1 day ago) to me I understand how frustrating this has been, and I’m sorry you’re feeling stuck. At this time, Clyde/XCover is the administrator of the protection plan, so all coverage decisions, refunds related to the plan, and claim handling must go through them directly. We do not have the ability to issue a refund for the protection plan on their behalf or override their process Nathan