PlungeReviews of plunge.com

No matter how good a product may be there are bound to be issues. How a company treats you when there are issues it what separates, "Those who are!" from "Those who want to be!" Plunge is definitely "Those who are!". Thank you for taking care of me.

This is easily the worst company that has ever existed. Buy a tub from anybody, but Plunge. Your tub will break all the time and you will not get an help fixing it. I have been waiting six weeks for them to fix my tub. I have an extended warranty until 2030 and they have done nothing to assist help or fix the situation. Do anything but buy a tub from Plunge. Additionally, they have not shipped out our replacement parts. When they did place an order for replacement parts, they then subsequently canceled it because they placed the wrong order. They have not replaced the order or sent it shipping. There is no phone call. There is no conversation. There is nothing from their end to help. This is the worst company that’s ever existed. Do not trust Plunge.

Trying to get delivery update. Tracking number only refers to accessories order which already delivered. No contact info available for delivering carrier. (update) What a difference a couple hours makes. I received a call from both Plunge and the delivering carrier contacted me right away and immediately resolved my issue. Looking forward to setting up the sauna. Nice to know that excellent customer service exists.

BLUF: Repeated Failures Within Warranty, No Reset of Coverage, and a Resolution Structure That Raises Serious Questions About Confidence in the Product When a premium-priced mechanical system fails multiple times within its warranty window — is replaced, repaired, and then fails again — yet the warranty does not restart and the financial burden ultimately shifts to the customer, it raises legitimate concerns about whether the company truly stands behind the long-term reliability of its own product. That has been my experience. ⸻ *Documented Timeline • May 2024 – Ordered hot/cold chiller. • ~13 weeks later – Informed the original configuration could not be delivered as sold. I accepted a cold-only alternate. • August 2024 – Alternate delivered. • September 2024 (25 days later) – Unit failed. • October 2024 – Full replacement provided. • October 2025 (~1 year later) – Replacement failed. • October 2025 – Repair performed. I was initially advised I would be responsible for parts, shipping, taxes, and technician costs until I documented the prior failure history. • February 2026 (4 months later) – Same issue reoccurred, with additional symptoms. *Pattern Observed • Original unit failed. • Replacement failed. • Repair did not permanently correct the issue. • The same defect resurfaced again. All of this began within the original one-year warranty period. However, because the warranty does not reset upon replacement, once that one-year clock expired, responsibility shifted back to me — even though the defect had never been permanently resolved during coverage. The proposed solution after recurrence: a 50% discount toward another chiller (~$2,160 additional out-of-pocket). ⸻ *Structural Concern: How Risk Is Allocated The core issue is not simply a short warranty. It is how that warranty interacts with repeat failures. When a defect appears late in the coverage period, repair cycles consume remaining warranty time. If the issue resurfaces shortly after expiration, the customer absorbs the cost — even if the problem is recurring. In reviewing complaint history on the Better Business Bureau and other independent platforms, I observed multiple complaints referencing equipment reliability and warranty-related disputes. While each case is individual, recurring themes deserve careful consideration before making a high-cost purchase. Additionally, after submitting 1-star reviews on the official product pages for the products I purchased, those reviews did not appear publicly. I cannot determine the reason. I also have not observed 1-star ratings posted on those pages in recent months. For that reason, I recommend consulting independent review platforms when researching. ⸻ *Consumer Reality This has been an $8,000+ investment over nearly two years involving: • Delays • Multiple mechanical failures • Replacement • Repair • Recurring failure • Additional cost exposure If repeat failures within the first year are rare, then resetting coverage after full replacement would demonstrate confidence in the product. If they are not rare, then a one-year non-resetting warranty materially limits consumer protection. ⸻ *Bottom Line A company’s warranty structure and resolution approach signal how much confidence it has in its own product. In my case, repeated failures within the warranty window, followed by strict reliance on the calendar once it expired, raise serious questions about that confidence. For a premium brand, accountability should extend beyond the ticking of a one-year clock when defects have already surfaced and persisted. Buyers should carefully evaluate whether the warranty design and handling approach reflect the level of long-term reliability and integrity they expect before committing to a purchase of this size.

I’m updating my previous review because the Plunge customer support team reached out to me directly and worked with me to resolve the issue. I really appreciate them taking the time to review the situation and stepping in to help. Thank you to the team for stepping in and making it right.

My first interaction with Plunge was a call with Jonathan from their sales team. Being part of the sales team him and his crew are a big part of the base of the company and customer communication. I can truly say my experience with Jonathan was amazing. Answering the phone right away with kindness, understanding and clear communication. Resolving my question with one callback in a matter of minutes. Extremely good customer service. Needless to say I’ll be working with him and the plunge team far more for my health journey needs. Thank you Jonathan, you’re the man!

UPDATE: A member of Plunge's executive team reached out by phone to schedule a call. She did apologize profusely and said, "That is not who we are." She connected me to a tech to discuss the issues (again). I felt someone was talking in his ear because, initially, he was going to charge me for the parts, then suddenly there was no charge. Then he told me I had to install the new pump myself, but then again, that changed, and he was going to schedule a technician to come out. The parts did get shipped overnight as promised by the executive. I scheduled the tech (third-party contractor) to come out within a few days. He replaced the pump. So far, it's running well with good water flow, and I am plunging again. While I am very happy with this outcome, Plunge should consider doing a deep dive (pun intended) into the very large gap between what executives/founders believe their customer service is and what it actually is for consumers. We purchased the first Gen Plunge over two years ago for roughly $5000. We had to replace the chiller once already. On Dec 11, 2025, I noticed there was limited waterflow in the Plunge and a potential leak. I submitted a ticket and since then, I have had ZERO resolution. I have sent over 24 emails with pictures, responding to their questions about lights, wiring, etc. I have sent the same pictures at least 3 times. All I receive is "this is so and so with Tier 2 customer service" and how they are going to help but they never do. Then after 72 hours, I get an automated email that says "since we haven't heard from you, we're closing the case." I have attempted to get resolution over their FB page through Messenger, and a person did respond (no idea who they are), but says they will make sure my case gets escalated and to add my pictures there, which I have done with ZERO resolution or help. I have attempted to make an appointment on line to speak with a REAL person but the first two times I received a message that the Calendly was unavailable. I was able to make an appointment finally, tomorrow at 9:30. It's scheduled for 15 minutes. I have no assurance this call will actually happen or help. Based on complaints at the BBB, Trustpilot, and Reddit reviews, it is CLEAR that this company suffers from a lack of a semblance of customer service, but they sure are happy to have posts on social media and "influencers" talk about their products. I guess if you were an early adopter with a first Gen Plunge you are out of luck. What a piece of garbage. I'd be willing to get 50% back if they took this very expensive piece of crud out of my yard. It was easier sitting in a horse trough with ice water.

Friendly and responsive staff, no pressure