PlungeAt Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
596 approved reviews, newest moderated first
Robin R.
The plunge technician is nice.
Response from PlungeMar 10, 2026
Hi Robin, What a wonderful review! I will relay this positive review regarding one of our technicians to our Repairs team, they will be so glad to hear this. Please do not hesitate to reach out if we can ever provide further assistance, Robin! -Plunge Customer Support
Troy N.
Go with a trusted company rather than cheap brands. Plunge will rectify issues. Customer service is slow but they come through. Their product is top notch
Response from PlungeMar 19, 2026
Hi Troy, Thank you so much for that kind review. We are so glad we were able to get you the assistance needed and get this resolved for you! We are here to help further if ever needed and appreciate your trust with us! -Plunge Customer Support
Josh
The website is clean and straight to the point. Covers all the questions I have as a customer. I plan on eventually looking into the Sauna. I love the plug and play concept! At this point, I just wish the height of the Mini Sauna was just a bit shorter, the back wall height at 7’ works great for inside, but the front/glass door wall height of 7’10” is a tad too tall for my basement. Hopefully there might be an option in the future for this. Everything looks like wonderful products though!
Response from PlungeMar 10, 2026
Hi Josh, Thank you for that amazing review in regards to our website! We are always looking for feedback for our products and the height preference mentioned is amazing input I can provide to our design team! We do hope you are purchase and enjoy one of our products sometime soon! Thanks again. -Plunge Customer Support
marleen M.
Plunge is ok. Ruikt naar plastic. Wel makkelijk op te zetten. Zin om gaan te gebruiken
Response from PlungeMar 10, 2026
Hi Marleen, Thank you for the review! We are always looking to improve and hope we can get that 5th star with your continued enjoyment of your plunge! Please let us know if we can ever assist in any manner! -Plunge Customer Support
RS
Plunge sent me a replacement power cord when I needed one. Customer support was responsive and easy to work with. Sauna looks great!
Response from PlungeMar 10, 2026
Hi there, Thank you for that kind review! We are always here to help. Please do not hesitate to reach out if anything is ever needed, we are here to help! -Plunge Customer Support
Gary B.
The Plunge sauna came incredibly well-packaged, and took my wife and I fewer than 2 hours to fully assemble. Customer service was responsive and helpful both times we've had to reach out. From being able to sit upright, to stowing benches, to watching the wildlife in our yard through the glass, it's the obvious choice over any barrel.
Response from PlungeMar 10, 2026
Hi Gary, What a wonderful review! We love to hear about how quick and easy the setup is for our customers! We always strive to make the setup as smooth and simple as possible and are so happy to hear you and your wife are able to enjoy it right after that setup! Thanks again for the kind review, Gary! -Plunge Customer Support
Lance Matthew M.
The Plunge cold tub is a sleekly designed and high quality product. I start every morning in the tub for 3 minutes at 43 degrees. A cold plunge the is the best way to start your day. Before I bought my Plunge tub, I froze buckets of ice every night and put the ice in my bath tub. The Plunge tub eliminated the hassle of using ice and it keeps a constant temperature. The Plunge tub convenience is worth every penny if you are serious about making cold water immersion a regular part of your routine. When I needed to replace a part on my Plunge tub, the customer service team sent me the part under a warranty claim and even bypassed the warranty claim once to get the part to me quicker. I recommend this product for anyone serious about cold water therapy.
Response from PlungeMar 10, 2026
Hi Lance, We hear your feedback regarding our support channels loud and clear. We are sorry that you chose to pay for the repair out of pocket rather than go through our warranty company and process. With our call scheduling being the best way to get call assistance, we are expanding our team. I can assure you we do do troubleshooting over the phone and do apologize for any confusion in that regard. We are here to assist further if ever needed, Lance. https://plunge.com/pages/schedule-a-support-call -Plunge Customer Support
Scott
We have gone all in on contrast therapy. A family member of ours owns a contrast therapy business and after giving the sauna/cold plunge experience a few tries we had to purchase our own. With Plunge you get what you pay for. It's not the cheapest solution out there but for us was well worth the extra $$ to have a well-built brand you can trust. Had a few questions along the way and their service responded within 24 hours. Extremely happy with our purchase.
Response from PlungeMar 10, 2026
Hi Scott, That is so amazing to hear! We truly believe that our contrast therapy setup is second to none and are so excited for you to be able to experience this at home experience for yourself! Here's to your contrast therapy journey. We are always here to help if anything is needed! -Plunge Customer Support