PlungeReviews of plunge.com

I really love my Plunge Pro Chiller with the Air tub. It’s been a great addition to my routine and makes cold plunging at home super easy. The whole setup feels high quality, looks great, and just makes the experience simple and convenient. What’s also stood out to me is their customer support. The team has been responsive, helpful, and great to work with. That kind of support matters, and it’s made me feel even better about going with Plunge. Overall, I’ve had a really positive experience with both the product and the company. I’d definitely recommend Plunge to anyone looking for a premium cold plunge setup.

I purchased my all-in Plunge in November 2024. I was initially concerned that my dedication to plunging would fade over time, like my cross-country ski machine, for example. At the outset, I found daily usage difficult at 45 degrees for 4 minutes, but when I moved to 55 degrees at 4 minutes, I was hooked. I’m in my seventies and I have found the boost to my mental clarity and the improved mobility of my joints (knees in particular) very useful. I play a fair amount of racquet sports and I find my daily plunge a key element in maintaining my game. My devotion to my Plunge tub is such that I really miss my morning dip when I’m on vacation.

After HATING cold water until 12/31/2024, by a week later I ordered my Plunge Air and within a week have been Cold Plunging for 3-4 mins 300+ days a year and I love it. I couldn’t have done it without Plunge. They helped me when anything was unexpected and have honored their warranty to ensure uninterrupted refreshment. I recommend them to anyone serious about plunging — I dont know how I lived without my Plunge!

Very happy with the my Plunge Sauna Mini. Quality build, seemless app functionality, and responsive and helpful customer service. Definitely recommend.

I absolutely received an email from Kristin in your Support Dept. stating that Plunge would honor my extended warranty IF I CHANGED MY REVIEWS TO 5 STAR! I WOULD BE HAPPY TO COPY YOU AND ANYONE ON THAT EMAIL! Plunge’s all in one Plunge and Mini Sauna are both TERRIBLE QUALITY- LEARN FROM MY MISTAKES, DO NOT BUY FROM PLUNGE! Throughout this whole ordeal, with both pieces of equipment I had multiple ( too many!) emails and interactions with Plunge’s service Dept. Their customer service is Pathetic! Whatever you do, STAY AWAY FROM PLUNGE!! Stay away from Plunge.com. Purchased an all in one cold plunge, almost $9,000. After first few months the Plunge was down due to leaking issues. Poorly designed and replacement parts very poor quality. Plunge’s service department even worse with downtime of leaking Plunge exceeding a month at a time. Don’t buy a cold plunge from Plunge.com- avoid them!! I also purchased a mini sauna from Plunge. Don’t make the same mistake! The sauna was warped, damaged, and could not be assembled by multiple technicians that Plunge sent. For weeks, Plunge did nothing to attempt to make the situation with the sauna right. I filed a dispute with my credit card company and I won the dispute. I was refunded my money for the sauna, almost $12,000. As a result, Plunge will not honor the extended warranty I bought for the cold plunge. STAY AWAY FROM PLUNGE! I BOUGHT A COLD PLUNGE AND SAUNA AND HAD TERRIBLE EXPERIENCES WITH BOTH. BUT EVEN WORSE IS PLUNGE’S LACK OF CUSTOMER SERVICE- THEY ARE ABSOLUTELY THE WORST!! STAY AWAY FROM PLUNGE!!

Product was slightly delayed but very helpful customer support team

From purchase to delivery the plunge process was easy and efficient for my new sauna mini!

I strongly advise anyone considering **Plunge cold plunge tubs, especially for commercial use, to think twice. Our experience with their customer service and equipment reliability has been extremely disappointing. Our commercial cold plunge has now been broken for nearly two months, and despite repeated attempts to get help, we have received almost no meaningful support. This is not the first failure, which raises serious concerns about the durability and manufacturing quality of their products. The most frustrating part of this experience has been the complete lack of customer service. There is no phone number to call, emails go unanswered, and support tickets are routinely closed or canceled without resolution. At one point, they placed an incorrect replacement order, canceled it without notifying us, and then placed the exact same incorrect order again. When we pointed out the mistake, we were assured they knew what they were doing. Unfortunately, they clearly did not. They did not send anything that solved the issue. After waiting weeks for the replacement parts, they finally arrived damaged and were not even the correct components needed to repair the unit. So after all this time, we are still left with a nonfunctional commercial tub. To make matters worse, the assigned technician refused to communicate directly during the process. Eventually, all of our open support tickets were simply closed by Plunge, which appears to be a tactic to avoid addressing the ongoing problems. Even the technician acknowledged that the company struggles with the high volume of issues these tubs experience and that support resources are extremely limited. At this point, we have spent months dealing with broken equipment, poor communication, incorrect parts, and unresolved service requests. For a company selling premium-priced wellness equipment, this level of service and reliability is unacceptable. If you are considering purchasing a plunge tub for commercial or business use, I strongly recommend researching other options. Our experience has been costly, time-consuming, and incredibly frustrating.