James G.
Buyers Beware
I placed my order on Wednesday, March 24, 2026, about four hours before the business closed, and shortly afterward learned from my doctor at the Department of Veterans Affairs that a cold plunge was medically unsafe for me due to multiple surgeries and ongoing complications. I called to cancel by 8:30 AM the next morning and spoke with Tammy, before the sales department opened, and was informed that the order fulfillment had NOT begun, yet I was still charged a 5% fee ($432). As a 100% disabled veteran on a fixed income, this cost is significant. This review has been submitted to multiple platforms, including Trustpilot, ComplaintsBoard, Reddit, and Sitejabber. I will also be contacting veteran organizations—including DAV, Wounded Warrior Project, and Paralyzed Veterans of America—as well as the Secretary of Veterans Affairs and the VA Patient Advocacy Office to share my experience.
Response from PlungeMar 28, 2026
Hello James, Thank you for your feedback. While our published policies regarding cancellations are standard for all orders, we hear your concerns regarding your specific circumstances. As of March 25th, we issued your full refund, and at that time, you stated you were happy with the outcome. We are glad we could reach a resolution that works for you and wish you the very best in your health journey.



