PlungeReviews of plunge.com

I purchased 2 cold plunges for our studio in Miami. Unfortunately I didnt realize it was going to take a year to get permit approvals which was my fault. Upon finally unpacking and using our plunge one of the plunges leaks from under the filter. I reached out to Plunge and their AI bot responded that its past the 1 year warranty. I will need to purchase a new plunge and try to get reimbursed through an outside extended warranty company. The only interaction is through their site and emails which are obviously AI. They seem solely focused on marketing, selling product but have 0 concern for their customers. AND I invested $5k into their funding round and still get ignored. The worst customer experience by far. I would be Happy to remove this 1-star review if they do the right thing and help me out. I'm happy to pay some money towards a fix.

I buy my STD Sauna and love it. It got delivered quickly, the company assembled and it is beautiful.

Communications on delivery have not been as clear and often as I would hope.

Easy to file a question via the app, quick response, and I also received a follow up two days later to make sure everything was fine. Love our plunge sauna and pod!

Great costumer service working through some troubles. Very responsive and helpful.

Amazing help from the team at Plunge. Their customer service is always on point.

First and foremost. The product works. When you use it; you will become addicted. I can’t even begin to explain how bad of support the company has. I bought a second plunge after my first one crapped out. They had a faulty system and my internet didn’t ping to the plunge so they voided my warranty. After a month of emails back and forth (they won’t talk on the phone) I went to the COO and head of customer relations. They finally got back to me. Now I am here sitting for a week and a half trying to schedule a technician to install a new chiller (prepaid the $750 technician visit) and no timeline in sight. The entire process has been one of the most maddening experiences of my life. I have contemplated getting my attorney involved because the product is so good. It is a catch 22 but don’t fall in love because once it goes out (which it will) you are in serious trouble.

Information was clear, product has excellent reviews and I quickly knew what I wanted for my specific needs and designated space. The special price offers on the first day I visited the website changed and then changed again…I worked with one of the customer service representatives on my purchase list and the specials that I’d seen and he managed to “cobble together” the perfect package…he really went above and beyond! I’ve now enjoyed my plunge for several weeks and use it daily (2 - 3 sessions of ~2.5 minutes each at 53 degrees). Melts away any soreness from tennis, golf or workouts.