PlungeAt Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
596 approved reviews, newest moderated first
Morn V.
Owned my sauna for 6 months now. I love it. Was easy to put together and gets more than hot enough for my wife and I.
Response from PlungeMay 14, 2026
Morn, thank you for being part of the Plunge family for the last 6 months! We’re thrilled to hear the Sauna Mini was easy to assemble and is hitting those perfect temperatures for you and your wife. Stay sweaty!
Forrest
I had an excellent experience with Plunge customer support, specifically with Caitlin Brubaker. During my sauna assembly, I ran into an issue where a bolt was missing and the instructions had an error that caused some confusion at final assembly. Caitlin jumped in right away, quickly understood the situation, and didn’t just give a generic response—she actually followed through. She stayed on it, confirmed the discrepancy in the instructions, and made sure the missing hardware was addressed without any hassle. What really stood out was her follow-up. She didn’t just close the ticket and move on, she checked back in to make sure everything was resolved and that I was good to go. That level of ownership and attention to detail is rare, and it made a frustrating moment during assembly a lot smoother. Big thanks to Caitlin and the Plunge team for backing their product with solid support.
Response from PlungeMay 14, 2026
Hi Forrest, thank you so much for the detailed feedback! We are thrilled to hear that Caitlin was able to turn a frustrating assembly moment into a smooth experience. We've actually shared your note about the instruction discrepancy with our product team to ensure we get that fixed. Welcome to the Plunge family
Sam
Ordering process was very professional and well executed
Response from PlungeMay 14, 2026
Thanks, Sam! We're glad to hear the ordering process was professional and well-executed. We can't wait for you to experience the product!
Jordan K.
Fast, friendly and gets the job done! Awesome customer support
Response from PlungeMay 14, 2026
Thanks for the love, Jordan! We're glad we could get the job done for you quickly. Stay cool!
M. Josephs P.
We experienced a challenging equipment issue with our commercial cold plunge, and while it took a bit of time to troubleshoot, We were fortunate to work with Kristin Suggs. She approached the situation with patience and expertise, and she ultimately helped us reach a solution that worked. Kristin’s dedication and follow‑through stood out, and we're grateful for the level of service she provided. We are looking very forward to receiving our new part and getting our residents back into their favorite new amenity!
Response from PlungeMay 14, 2026
Hi there, thank you for the wonderful feedback! We're so glad that Kristin was able to provide the patience and expertise needed to resolve your equipment issue. We know how important these amenities are for your residents, and we’re excited to get that new part to you so everyone can get back to plunging
Office P.
Plunge support was easy to work with. I really like their products and my customers love the cold plunge!
Response from PlungeMay 14, 2026
Thank you for the 5-star review! We love hearing that our support team was easy to work with and that your customers are enjoying the cold plunge experience. We appreciate your partnership!
Cheta O.
Just got off the phone with Kristin, I was concerned reading the reviews and dealing with my issues with my plunge but she was awesome and resolved my issues!
Response from PlungeApr 30, 2026
Hi Cheta, thank you so much for the shout-out! We’re thrilled to hear that Kristin was able to resolve your concerns and provide the support you needed. Happy plunging!
Mike D. R.
Just got off the phone with Christian at The Plunge. I need to get my cold tub up and running ASAP. He was great. Straight forward answers for my Q’s and a quick solution. He didn’t waste my time or my money - I like that.
Response from PlungeApr 30, 2026
Hi Mike, thank you for the shout-out! We're glad Christian could provide straightforward answers and get your tub back on track quickly. Happy plunging