PlungeReviews of plunge.com

This is an update on a previous post. After being contacted by Brian Shannon from the Plunge Repair Team, he personally guided the necessary steps to get a new chiller sent to our home. When that didn't resolve all the problems, he arranged for a technician to come out several times until all the issues were resolved. I am happy to report that our Plunge is now up and running and am grateful that we were able to resolve these issues. It has restored my faith in this company and feel that through this process, the owners of Plunge listened to the concerns and did whatever they had to do to resolve them. Thank you Brian for your patience and understanding through this process and for addressing my concerns in a professional manner. We are once again able to enjoy the benefits of our investment. Thank you.

I cannot recommend Plunge based on my experience. The chiller has developed a major leak multiple times, specifically after water changes and once the cooling cycle begins. The amount of water lost is substantial, and the leak appears to originate from somewhere inside the unit, making it extremely difficult to diagnose or repair. What makes this even more frustrating is that this is not an isolated incident. The exact same problem has happened repeatedly. I’ve spent countless hours draining the tub, inspecting connections, disassembling components, and attempting various fixes, only to have the leak return again. At one point, the unit sat unused for weeks before it randomly stopped leaking, which suggests there may be a deeper design or quality-control issue. Customer support has been disappointing and has not provided a clear or permanent solution. For a premium product at this price point, I expected far better reliability and much stronger technical support. When the system works, the cold plunge itself is great. Unfortunately, reliability is what matters most, and repeatedly dealing with major leaks has turned what should be a wellness product into a recurring maintenance headache. Until Plunge addresses these issues, I would strongly caution prospective buyers to do their research before purchasing.

I just want to say my buying experience with Plunge and my installation experience with my new mini-Sauna went GREAT! Plunge was proactively in touch with me about shipping, the installation, etc. Plunge Install, the people who were going to actually build and install it (different people delivered it) were also super responsive and really took care of me. It was an outdoor installation and we've had so much it had to be rescheduled a couple of times and they were SO polite and responsive, it was great. Then, even today, when they installed it, rain was predicted (again). But Plunge Intall (Gio) found a 2 hour window during which it didn't rain and they made it happen. They even helped one of my employees set up the Plunge app, and showed us how to use the app and explained the manually operating elements of the sauna. It was GREAT! Thank you Plunge and Plunge Install!

insanely terrible return / cancellation policy for a consumer brand

Great site, easy to navigate, order, and complete the cycle!

Updated Review (5 Stars) After posting my original review, I was contacted directly by Ron, Director of Manufacturing and Logistics at Plunge. To his credit, he immediately took ownership of the situation and personally investigated what had gone wrong. The issue was ultimately traced to the final-mile delivery provider, where communication had completely broken down and my Plunge had been sitting at a local terminal without movement or updates. Rather than simply apologizing, Ron and his team took action. They arranged for an alternative carrier to retrieve the unit from the terminal and complete the delivery process. My Plunge is now scheduled for delivery tomorrow. What impressed me even more was that Ron also addressed an entirely separate issue involving my previous Plunge unit. I had been trying to get assistance with that unit for quite some time. Ron offered to help troubleshoot the problem, provide replacement parts at no cost, and work with me to get the unit functioning again. The reason I am updating this review is because companies are not judged solely by whether problems occur - problems happen in every business. What matters is how a company responds when things go wrong. My initial experience with delivery and support was frustrating and disappointing. However, once the issue reached the right people within the organization, the response was exceptional. Ron and his team demonstrated accountability, urgency, and a genuine commitment to customer satisfaction. I also want to recognize the sales team, who were professional, responsive, and helpful throughout the purchasing process. Based on the way Plunge ultimately handled this situation and their willingness to stand behind both their product and their customers, I am updating my review to 5 stars. Thank you to Ron and the team for stepping up and making things right.

I bought a Plunge XL with a Pro Chiller and chose Plunge specifically because it's marketed as a top-tier brand. My experience has been the opposite. Before purchasing, I explained that the unit would go in my garage and described the conditions in detail. I was told it would work there. It never has. The original chiller failed within a few months. The warranty replacement they sent arrived used and visibly damaged — I asked why and never got an answer. Then came persistent water-quality problems, and a maintenance kit didn't fix them. To rule out my environment, I insulated my garage attic, insulated the garage doors, and installed a dedicated AC unit just for the plunge. The problems continued, and now the unit leaks. A representative told me that if the last repair attempt didn't work, I could return the unit by phone. When it didn't and I called, Plunge refused any return or refund — the only reason given was that the unit is now out of warranty, even though the failures started while it was still covered. Their single offer was 40% off another chiller, meaning I'd have to spend more money to fix a product that never worked as sold. For the price and the reputation, I expected far better — from the product and from the support. I can't recommend Plunge based on this experience.

Had an issue with my plunge and Kolby from the office was great. He set me up with the parts I needed and then had the tech contact me to replace the parts. The tech showed up on time and was awesome. Nathanael took the time to show me the best way to service and use the plunge. Tested the plunge after he serviced it and cleaned up after repairs. Kolby followed up the following day to make sure all was good. All of the above is exactly why you don't buy the off brands.