PillPackReviews of pillpack.com

Pillpack is a health care company that it is incompetent and should be closed. In the 4 months I have been a customer, it has been mistake after mistake. They started by automatically trying to bring over prescriptions from the previous pharmacy with no input from the consumer - some of those prescriptions were no longer being used. There has been a repeated problem where prescriptions were incorrectly cancelled by Pillpack, resulting in communications one week saying that everything is set for your next shipment, and then the next week a last minute message before the cut-off date that the same shipment is no longer going to contain all the medications. I was repeatedly calling my doctor and calling pillpack trying to straighten this out. I have to laugh at the announcement you get when you call the help number - it says all the information that you would get from a customer service agent is available for you on the dashboard. That is just a lie, the Dashboard is not up to date and only by speaking to an agent will you find out what is really going on. It seems this company is just trying to do as little as possible to provide service. Just this week, instead of sending the pills in a pull as you go box which was pretty nice, they have decided to start sending them in a paper bag. This really isn't working for my 90 year old Mom. All the hours I have spent with emails and on the phone conversations have ended up being a waste of time as I have had to transition to a different company since they just don't provide the service they advertise, and I have to protect my Mom's health from a company that doesn't seem to be able to do anything right.

Been using pillpack for over a year now. Everything seems great until you need to change something. They send you an email a few days before shipping your medications so you can review the shipment. I recently moved and saw that the shipping address needed to be updated, so I changed it online RIGHT AWAY after receiving that email. Well, a few days later they shipped my medications to the old address, and it was returned to them. Of course I did not know this - there was no notification or communication of any kind until I realized I was almost out of medications and called them. They agreed to redo the shipment, which they did, but the problem came the following month when pillpack did not send my medications because insurance said the prescriptions had already been filled (this is because pillpack charged insurance twice the previous month and did not reverse the returned shipment with them). I called Pillpack again and they said this was my fault and would only send my current shipment if I paid for it out of pocket. I had no choice at that point, so I paid for it, but I don't think it's right that pillpack got paid twice the previous month (for one shipment) and then I had to pay for it out of pocket the next month.

Another disappointed review for Pill Pack. I initiated this service for a family member with Dementia to get meds consistently and reliably delivered and to eliminate med errors. It takes calculation and planning when someone is on 11 meds to time the refills with the lead time (3wks) Pill Pack needs to get started. I made countless emails and calls to physician offices and pharmacy to ensure RX were transferred. I manually entered all RX on their site yet kept getting messages with 5 or more meds missing from pending shipments. On Monday of this week I called and said to NOT ship an incomplete order as it would be useless and again reviewed what meds would make a complete shipment - they sent a shipment of only 5 meds anyway. I demanded a credit for the useless shipment (patient cannot negotiate extra pill bottles they offered sent etc) out of $160 charged they offered $20 credit for their mistake. I'm making a complaint with Medicare. They are negligent.

The pills are late again. Two days past when my dad needs them. The cut the shipments way too close. They constantly run out of stuff. The prices go up constantly. I am dropping them the second I can get everything transferred.

I have been on hold for 47 minutes so far waiting to speak to a representative. Also, music while waiting is HORRIBLE.

I was so excited to simplify my daily routine of taking medications, and I thought the PillPack was an awesome idea! However since I signed up for it 2 months ago, I have now had 2 monthly deliveries cancelled with the only explanation being that medications were "not available". All of my medications are common. When I connect with the pharmacy on the chat, they are clueless and just keep saying "we don't have any information available", and then tell me to order my medications from a "short term supply" page. This makes no sense. If the medication is available on that page, why can't it be included in my monthly PillPack delivery? Don't recommend unless you have lots of time to waste on pointless phone calls and chats

Communication! Pill packs major weakness. 45 minutes to get through via phone or chat. 50% chance your call or chat will get dropped. They will cancel orders with no notice or communication. 5 days to approve a dosage change. I lose brain cells talking, chatting or just following up. After 4 hours today, i got through to a person. That person was based in the US (her words) and she did not know the time difference between the US east coast and west coasts. I was trying to find a work around (overnight shipment) after their 2 screwups. I was trying to help her out and she could not go off script.

Great concept customer service people are rude. Supervisors are rude. It is taken months to get Prescriptions transferred over and not very reliable go to your local pharmacy Support Support them. They’ll do much better.