I began the process for PillPack by setting up an account. I then entered my prescriptions, insurance info, pharmacy name and credit card info. I received an email stating my account was processing. At this time 2 of my 4 prescriptions had been filled and were waiting for me to pick up at my local pharmacy. (Text messages had been sent to inform me of RX ready for pickup). 2 days later I proceeded to my pharmacy to pick up my 2 Rx. After standing in line for 20 minutes I was told that I had no RX to pickup or any on file. I then called PillPack and was informed that they had transferred all of my RX, even the 2 that were on the shelf ready to pickup. Email from PillPack stated that I could continue to fill my RX at my current pharmacy until account verification. After a phone call to PillPack there was no explanation for the reasoning of taking medications that was filled and ready for pickup or lack of communication telling me so. I had not received any new notification from PillPack regarding the status of my account. Canceled the account before it even started.
What a terrible company. Every single month there is a new error with my meds, and this could be life-threatening for some people! Some times pills are missing from the packets. Other times they've sent me drugs I've informed them I'm no longer taking. But they won't read the notes to see that I'm no longer taking it. Worse, they are in the packs and I accidentally take them, which could be harmful. The notes tell the representatives not to call me until 1 because I suffer from migraines in the mornings. Of course they never bother to read the notes! I recently received a shipment with the name brand drug that I have to take replaced with a generic. I am allergic to the generic and have severe symptoms when taking it. I was outraged. The notes specify at least a dozen times that I cannot take the generic and to never give me anything but the name brand, so they should have known to contact me when a new doctor made the change. THEY NEVER READ THE NOTES! And that is very, very dangerous. After working with a pharmacist over the course of a couple of days, she guaranteed it would never happen again, as she was listing it as a drug allergy. And then what happens? The very next day I'm getting a call from a representative (at 10am) and being told they can't get that drug but will be happy to give me the generic (I'm allergic to). HE DIDN'T READ THE NOTES! Today I get another call at 10 am and I said, "The notes say not to call me until after 1. Please read the notes before you call me" and hung up.
Do not use this pharmacy if you have life-threatening illnesses. I am absolutely certain they are eventually going to kill someone by making these brainless, careless and senseless mistakes. As bad as Walgreens was- they never endangered my health or safety in all the decades I've been with them. The only positives are the convenience of the pill packs (if you can ever get just one order correct). And the very professional, courteous, and helpful manner that every, single person I've dealt with has shown me. They take your ranting in stride. Believe me, they probably have a LOT of experience with angry customers.
4/13/19 I just received a call from a rep before 1, who couldn't pronounce Glucophage, even after I said it 4 times. She says they can't get it and suggests the drug I'm allergic to! These people are going to kill someone! A pharmacist named Amy came on the phone and talked to me, saying that they saw my review and wonders if I want to find a different pharmacy. It was like they were trying to intimidate or guilt trip me to remove it. She repeatedly excuses the reps for suggesting they fill a drug I'm allergic to because "they aren't trained." They aren't trained to read notes? They aren't trained to see "Drug allergy?" I told her I don't care if it's the janitor. If they are dealing with customers and their meds - THEY NEED TO READ NOTES! I'm shocked and horrified.
If you have had a bad experience with this pharmacy, as so many have, please Google the Board of Pharmacy in your state and file an online complaint to have this investigated. You should also file a complaint with the BBB. Make sure you write reviews on all available sites reviewing this company, which you can find by Googling "Pillpack Reviews". You may be saving someone's life! I have multiple learning disabilities and I thank God that I'm able to function enough to confront these things and say what is wrong. There are many disabled and elderly people who are not cognizant enough to catch these things, or speak for themselves. You have got to be their voice. Your terrible experience with this company needs to be investigated by the proper regulatory agencies.
ML
mark L.
scam alert
Charging full prices for generic medicine
BI
BiankaRene
Pillpack.com is absolutely amazing!!!
I just recently received my first pillpack order and I absolutely could not be more pleased than what I am about what I received from this company!! The fact that I no longer have to go to the pharmacy for my prescriptions or that I no longer have to get out all of my prescription bottles on a weekly basis and fill my weekly pill container is absolutely amazing!!! With pillpack.com your medication is sent directly to you in your mail, you open the box and your medication is all ready for you to take! Pillpack does all of the work for you, all you have to do is sign up (which is also incredibly easy to do!) and your medication is sorted out by them in these easy to tear off daily squares that you just than tear open and take your medication.
I very highly recommend this company to ANYONE that takes medication on a daily basis, I've already got both of my elder parents signed up who take several different medications now in their older age. They will no longer forget a dosage or mess up a dosage by putting in too many pills or accidentally missing a day because they don't have the greatest of vision anymore when they are doing their weekly plastic pill containers!
If your curiosity is now even the slightest bit peaked just go check out their web site at pillpack.com.
I highly recommend pillpack and trust them completely with my medication, they are just totally awesome!!!
👍👍👍👍👍
