PillPackReviews of pillpack.com

They made me switch from good old Pillpack to Amazon. Total nightmare. They didn't transfer my insurance and the cost doubled and worst of all they are shipping 7 INDIVIDUAL BOTTLES not packs. They said their system wasn't synced up. Complete failure!!!

Pillpack use to work All my scripts were included in 1 package easy peasy. Now with Amazon moving it in to Amazon Pharm nope 3 of my drugs can not be put in the package. AMAZON Sucks, bring back PillPack.com

I loved PillPack. I was with them for years before the merger with Amazon. Now, the Amazon experience is an utter nightmare. First, it is nearly impossible to speak with a live person. I wanted a simple vacation override for all my meds; I needed five extra days of medications. There is no such animal in Amazon. You have to request each medication separately, using a very user-UNfriendly website. Also, Amazon will not ship some medications in packets — even though PillPack did. I plan to return to my local brick & mortar pharmacy.

I love PillPack. My medications are on time and accurate. The only drawback is flexibility. My husband and I found ourselves unexpectedly away on business for two weeks more than we planned. Meanwhile, our scripts ran out, but our new scripts had already been sent to our home. This was a problem that resulted in paying out of pocket. If we had been with a pharmacy chain, they could have filled our prescriptions anywhere we would be.

I switched to pill pack thinking it would be a more streamlined prescription refill process but it has been the complete opposite. This has been the most frustrating pharmacy experience I have ever had. I needed partial refills on some of my medications so I could get back to being in synch so all meds could be refilled at the same time and not 1 every week. I called more than 5 times, each time being told it was possible to do partial refills, yet each time I received full 30 day refills. If you can't count, you shouldnt be a pharmacist. Its like the bare minimum requirement. I'm switching back to my local pharmacy.

I have to check every couple of weeks to keep Pill Pack on track. I have had to transfer medications out of Pill Pack on a regular basis. The last straw, I got a two day notification that all 16 medications were not in inventory and that I’d have to go three days without lifesaving medicine. I needed a service like Pill Pack because of the AM/PM scheduling of medicine in packs was so convenient. I switched to a local pharmacy for good today and I will never go back. They have hours of notes from me over the past two years because they are so unbelievably unreliable. Amazon should support them better or close shop. Pill Pack currently sucks.

Pillpack has NO CUSTOMER SERVICE and shipping liquids. Monjaro, Basaglar same problem everytime in the summer. The try to ship overnight from Seattle and in turn it ships first through Oregon to Los Angeles and then back through California(second trip) (through Oregon second trip) then back down to Medford in the southern end of Oregon (third ship through Oregon) delivers in 100 degree heat in a foil lined bag with 4 small pouches that may have ice when it left Seattle but now arrives warmer than safe. Total times this has happened with no improvements between my wife and my medicine 5 times todate. Everyone listens but no one makes any changes. Groundhog day everyday at pillpack. Buyer beware. Gary

I called pillpack on the 8th of the month when I realized it was time for my weekly injection of Mounjaro, and it had not yet been delivered. I was transferred back and forth between pill pack and Amazon pharmacy. They could not find my account. This was odd considering that I had already been a customer and had this particular prescription filled with them previously. After much confusion they finally found my prescription. They told me it would be a couple days because it needs to be reviewed by a pharmacist. A week later it still was not at my house so I called them back and had not even been sent through that review process yet. I've never had such a difficult time filling a prescription, this is ridiculous. It is now over two weeks late, and it does not seem that it will be here in the immediate future.