PillPackReviews of pillpack.com

Transferred all meds to Pill Pack. I was using Optum RX and was very happy with the service, but liked the idea of not sorting pills. BIG mistake. I put my meds on hold since I was going to be away. I was told to call when I arrived home to remove hold. I had to call them since I was charged for a medication that my insurance covers 100%. The representative stated my meds were on hold… the person I spoke to never took the hold off. Back to Optum RX

I had met my deductible and had $0 copays on all meds. They took $75 out of my checking acct stating that was what coming back from insurance on one of my Rxs. I contacted insurance and they advised that a PA was needed and that pill pack was running it as cash price. THEY NEVER TOLD ME OR THE DOC THAT A PA WAS NEEDED!!! After numerous calls and emails they refused to rerun after I got my doc to submit PA for the $0 copay and refused to return my money. I hadn’t even received the product yet. Would not ever recommend them!!

PillPack used to be AMAZING, even after Amazon bought them. Until Amazon started operating the company as part of Amazon Pharmacy, now it is subpar at best. I have used PillPack for years and I dont recall a time when I ever had an issue with a prescription being delivered in a bottle that I didnt ask for that way--now its a monthly occurance

Charged me $225 for the wrong item. Caused a long delay in my treatment. Acknowledged their own mistake and refused to reverse the charge to my account. Also caused additional delays by overlooking valid Rx on my account claiming I didn’t have one. Put my health at risk due to negligence. Research this company they’re in hot water with the FBI and have been sued for millions of dollars. They’re a nightmare.

I'm type 1 diabetic and receive my CGM (Dexcom) and Omnipods thru Pillpack I don't have another option due to the way insurance contracts work. Consistantly my pod shipments are late or missing. It's difficult to get ahold of customer service and it's absolutely ridiculous that I have to babysit my account when I'm on autoship. I can't just skip for a few days. The amount of stress caused since being switched to PillPack is making me want to quit pump therapy altogether and go back to old school injections, control is better on a pump system but if I can't rely on my supplies arriving as prescribed it doesn't do me any good. I've been diabetic since I was 9 years old, I'm 43 now and never had such horrible trouble getting the supplies I need to STAY ALIVE! I don't know how this company can stay in business it's a mess!

I have used Pillpack for 7 years. Something has recently changed and now the customer service is HORRIBLE! One of my doctors accidentally sent 2 prescriptions that I do not fill via Pillpack. They claim they sent a email but they Did not! They sent the 2 prescriptions unbeknownst to me until I got billed 200.00. These were free via another pharmacy that I use. Ugh They will do nothing to help me out even though they didn’t email me at all!! Stick to a local pharmacy where you can see and or reject the medication before you are billed!

I have only great things to say about Amazon PillPack. I've been using their service for about a year, having used the same type of mail order packet service from another company that no longer offers this service. Hands down, PillPack is superior. The customer service reps that I have spoken to have seemed intelligent and have great communication skills. Twice they have even discovered and brought to my attention mistakes my doctor has made. They have taken the time and had patience with my questions. For example when my old doctor decided not to send a refill order at the last minute because I was no longer a patient. Amazon PillPack helped me to put together a bridge order with my new doctor. It used to take me at least an hour to sort out my own medications into pill minders each month, and then I was never sure I was right. I haven't ever found an error on the orders they package. One of my medications has to be cut in half. They even do that for me! They don't charge any extra for their service, either. My orders each month are less than my local pharmacy too. Use Amazon PillPack. It's worth it!

Changed insurance. Had to arrange a 1 month where I would pay. Called them 3 times over a month to make sure they sent the meds and they still screwed it up. They told me they would overnight the meds. I had to call them. They still screwed it up. Rushing now to find a local replacement. Adding new meds is also very inconvenient. Takes months to line up the timing. I am done with them. They left me hanging.