PillPackReviews of pillpack.com

Pill pack was great until Amazon pharmacy. Always got my order a week early. All prescription’s were shipped together and my extra weekly 1 day dose was correctly placed in order. Now 1 medication is omitted from packs and is shipped a different day. I now receive all meds on day they run out. Plus lost my order. Now I’m stuck at home 2 days a month because of there same day run out/ recieve new meds policy. waiting and praying my meds don’t get lost or stolen by porch pirates. Good luck contacting Amazon pharmacy. The person you talk a low level sympathetic but useless peon.

PillPack was the greatest idea ever until Amazon bought it. For years, PillPack always got my order right and was a pleasure to work with. Since Amazon purchased it, about 50 percent of my monthly orders are missing a common non-prescription medicine like baby aspirin, fish oil, or a multivitamin. How is it possible that Amazon, the largest retailer in the world, can't find a reliable supplier of baby aspirin, fish oil or vitamins? All of these things are for sale on Amazon.com, but somehow Amazon Pharmacy can't find any. And Amazon's customer support is a joke - bad, hacky AI bots that give meaningless nonanswers. Amazon has killed PillPack. So sad.

As a long-term PillPack customer, I am writing this to warn others that the transition to Amazon Pharmacy management has turned a life-saving service into a dangerous health risk. Based on my experience in early 2026, I can no longer trust this company with my essential medications. The Experience: My February PillPack shipment arrived missing two critical daily medications. I didn’t realize the error until a quarterly blood test showed my A1c levels had spiked dangerously because I was unknowingly missing doses. The Failures: Zero Proactivity: When I contacted customer service, they admitted the refills arrived two days after my shipment left. Instead of sending the missing meds immediately, they claimed I was responsible for manually requesting them online. Inadequate Notifications: Amazon claims to send notifications for missing meds, but their system is confusing and places the entire burden on the patient to "fix" the issue via their app or website. Unreliable Stock Management: For other essential meds, I was told they were simply "out of stock" with no estimated arrival date. Their only solution was for me to transfer the script to a local pharmacy myself. "Tech-Savvy" Requirement: Customer service confirmed that they do not automatically fill new scripts or late refills. If you are not constantly monitoring your email, texts, and the Amazon Pharmacy website, you will simply not receive your medication. Verdict: The original PillPack model—where pharmacists proactively managed your health—is gone. It has been replaced by a rigid, digital-first system that prioritizes Amazon’s logistics over patient safety. If you are not able to manage your prescriptions like a part-time job on a computer, do not use this service. It is a risk to your health.

Long term customer of PillPack, received an incorrect shipment, called their 24/7 number. It took26.3 min waiting to have the ship one bottle of pills they forgot to ship. Plus, it will take 2 more days, so I am without the medication. Good by PillPack!

I agree when Amazon Pharmacy took over Pill Pack things changed for the worse. You can no longer discuss or change your medication with a represenative. They claim it all must be done online. Whomever created that program should be publically flogged. It is not intuative or customer friendly. Very confusing. The quality of the packaging has declined as well. Ofter when I try to seperate the morning pill pack it tears open the evning one and spills those pills everywhere. Obviously a new vender to cut cost. While the idea of the packs is exceptional, the quality of customer service of Amazon is beyond the pale bad. I will go with a new company after some research. If you want an inferior product and non exsistant customer service, pill pack is for you. Otherwise avoid at all cost!

Amazon ruined PillPack! The customer service system seems to be built so that you can’t speak with a representative - it forces you into their “chat” system, then usually disconnects. They inundate you with emails (if you have multiple prescriptions, they treat each one like a separate account) often times with conflicting information. For example, they send out-of-date emails saying that my doctor has not responded to a request for refill authorization, when I received confirmation from my doctor DAYS before. Last month, I had to make 16 phone calls to straighten out my order. Ridiculous! Frustrating!!

This has been the most frustrating customer service experience. Don't use them. The CSR folks don't know how the process works. I ordered a Pillpack and had a delivery date set. The order was changed to bottles which doesn't help my 94 year old relative without asking me. She's paying for 30 day supplies instead of 90 days--which is more expensive. Supervisors can't help. Don't use them.

Need I add fuel to the fire. You pay for a pill pack and get the meds in bottles. Total scam. Once Amazon took over it fell apart. I was told the first time it was a glitch in the system. Same story the second month. When it happened 3 month, had to cancel. The good part of pillpack, like the name says, it’s was a pillpack. Now it just a distant pharmacy, selling bottles of meds. Sad