PillPackReviews of pillpack.com

Like others have said, when Amazon took over, service got worse. Amazon says they ship the box to arrive 2 days prior to the start day. 5 out of 10 time, that happens. The other 5 they arrive by 11 pm the night before or a day late. also, the site setup and management is not as easy as Pillpack was. When I talked to a pharmacy supervisor, they said sorry, nothing more they can do. Pillpack always aimed for 3 or 4 days early. Once it came the night before needed. When I started with Pillpack, there wasn't much competition. There are a number of other companies now. I am planning to change to someone other than Pillpack at this point.

Pill Pack used to be great. Now I deal with constant headaches of scripts being sent to Amazon Pharmacy (don't they own Pill pack?) and have to get it transferred back.

Been with PillPack for over 8 years. Has been a steady decline in quality ever since Amazon got involved. Without warning, they shipped all bottles this month. And when you call to complain, they don't take any responsibility. I have backup insurance of GoodRx in addition to my own work supplied prescription insurance yet PillPack now shops for the higher price? The cost of one med was 1/2 the prescription price, why wasn't that offered? GoodRx had it cheaper too. I don't trust the people at Amazon to make medical decisions for me. There is no accountability. Pretty sure they violated some pharmacy laws. The pricing is poor now, the packaging is getting worse, the plastic they use has been lower and lower quality. They continue to print out all the paperwork, which I have opted out of to save a tree. Amazon / PillPack doesn't seem capable of running a medical pharmacy, let alone the safe & secure & sanitary delivery of medicine. Amazon/PillPack has lost alot of my trust from this experience. Perhaps it's time to switch to my bulk provider if Amazon is unable to run a pharmacy.

I had met my deductible and had $0 copays on all meds. They took $75 out of my checking acct stating that was what coming back from insurance on one of my Rxs. I contacted insurance and they advised that a PA was needed and that pill pack was running it as cash price. THEY NEVER TOLD ME OR THE DOC THAT A PA WAS NEEDED!!! After numerous calls and emails they refused to rerun after I got my doc to submit PA for the $0 copay and refused to return my money. I hadn’t even received the product yet. Would not ever recommend them!!

PillPack used to be AMAZING, even after Amazon bought them. Until Amazon started operating the company as part of Amazon Pharmacy, now it is subpar at best. I have used PillPack for years and I dont recall a time when I ever had an issue with a prescription being delivered in a bottle that I didnt ask for that way--now its a monthly occurance

I have used Pillpack for 7 years. Something has recently changed and now the customer service is HORRIBLE! One of my doctors accidentally sent 2 prescriptions that I do not fill via Pillpack. They claim they sent a email but they Did not! They sent the 2 prescriptions unbeknownst to me until I got billed 200.00. These were free via another pharmacy that I use. Ugh They will do nothing to help me out even though they didn’t email me at all!! Stick to a local pharmacy where you can see and or reject the medication before you are billed!

Communication! Pill packs major weakness. 45 minutes to get through via phone or chat. 50% chance your call or chat will get dropped. They will cancel orders with no notice or communication. 5 days to approve a dosage change. I lose brain cells talking, chatting or just following up. After 4 hours today, i got through to a person. That person was based in the US (her words) and she did not know the time difference between the US east coast and west coasts. I was trying to find a work around (overnight shipment) after their 2 screwups. I was trying to help her out and she could not go off script.

PillPack has gone downhill significantly since being bought by Amazon. I switched back several months ago and have had nothing but problems. Delayed shipments, trouble with medications, customer service being unhelpful. I am probably switching back to ExpressScripts. AVOID LIKE THE PLAGUE!