PillPackReviews of pillpack.com

PillPack has gone downhill significantly since being bought by Amazon. I switched back several months ago and have had nothing but problems. Delayed shipments, trouble with medications, customer service being unhelpful. I am probably switching back to ExpressScripts. AVOID LIKE THE PLAGUE!

I called PILLPACK and talked to a lady named Hope who helped me. She was really nice. I got an email saying they couldn't refill my medications until I spoke to my doctor. On my dashboard it said my medications are prepared to ship and I have refills on all of them. Hope explained the email was sent in error.

I have been a Pillpack customer since April 2024 and could not be more disappointed with their service. Every month there has been a problem with at least one of my medications not being included in the Pillpack for no reason. Today I am experiencing the worst possible situation. My next month’s medications is scheduled to start tomorrow, August 29, 2024, and the shipment is just shipping tonight via UPS tonight, August 28, 2024. This means that I will not have very essential medications for my 8:00 AM and 12:00 PM medications because UPS does not deliver by 8:00 AM. When I spoke with a managing pharmacist, I requested that they pull the shipment and rush it for early delivery with FedEx. I was advised that they could not do that. I was offered two other options, the first was I could contact all my doctors and request they order this medication from a local pharmacy. This is not a viable option at 5:50 PM or they would transfer my prescriptions to a local pharmacy. This is not an option for me because I cannot do my medications myself; THAT IS WHY I USE PILLPACK, otherwise I would have always just used a local pharmacy. IF YOU ARE CONSIDERING USING PILLPACK I RECOMMEND THAT YOU PROCEED WITH GREAT CAUTION AND LOOK INTO YOUR OTHER OPTIONS.

I have been with pillpack for quite some time. The past 9 months I have had nothing but trouble with my meds. I have five meds that are all supposed to be 90 days and in bottles. I have had two meds the past 6 months that have been 30 days and at one time in packets. This go round I have three meds in bottles one for only 30 days and two meds in packets for only 30 days. When are they going to start getting my stuff right? Am I going to have to change to another Pharmacy to get my meds correct? Please start getting it right!

I've been with pillpack for almost 3 years and it seems like every month I have to call before missing medication or a new medication that was prescribed by my primary care physician that has not been sent to me due to some kind of bureaucracy or some type of mismanagement of prescriptions.

Absolute nightmare. 4 weeks they couldnt get anything straight. DO NOT ORDER HERE.

I would like to give zero stars. The two people I talked to could not have been less concerned about the fact that my medicine is four days late. I know several companies that deliver packages overnight, it seems Amazon can't find one of them. Today is Tuesday. I called last Thursday and Amazon said my pills would arrive on the weekend. On Sunday Amazon said the shipment would arrive today. When I called today Amazon said the shipper is telling them it is scheduled to arrive on Thursday. I've been having really bad headaches which I never had before. The pharmacist told me in the most unconcerned way possible that it was probably because of some of the missed high blood pressure medicine. I don't know how important missed medications are but I can tell you the headache pain is real.

I’ve been out of meds for three days and am now at urgent care to get a refill. UPS shows my medications haven’t shipped yet. I’m now out a $75 copay, cash price for my medications, plus my time. All I’ve gotten from PillPack is “I’m sorry for the inconvenience” while they charge me $24 a month for Zyrtec. I’ve been paying for over-the-counter meds for several months while I’ve been attempting to get my prescriptions transferred to PillPack. The whole experience with pill pack has been a disaster. It’s supposed to be more convenient, but it’s just as much of a waste of time as dealing with a local retail pharmacy. 0/5 stars, would not recommend.