PillPackReviews of pillpack.com

Wish I had read these prior to ordering. The meds weren’t right and they refuse the take them back!! 2 were missing (one being his blood pressure medicine that I now have to find in a panic between are out). Customer service absolutely sucks. Not knowledgeable at all and rude towards the end. Maybe an amazon company, but definitely NOT amazon service. Don’t waste your time.

Horrible is the word!! Trying to add medication for my mother and uts been 3 weeks no luck. what the hell amazon was thinking...

Prescriptions came late. Only option give was to talk to a pharmacist about missed dose. Great I can do that in ambulance, emergency room, or the icu. After I have a cardiac event from lack of medications. Their agents are best, medications are only going to be a day late what’s the issue. Keep repeating the same issue. Totally irrelevant. I finally spoke to a supervisor, no explanation for why pillpack that usually arrives a week early still hasn’t been shipped when I have run out of meds and urgently need new shipment. Going to locally pharmacy to beg for temporary supply.

I've had nothing but a great experience with PillPack. It took a few weeks to get started but the first shipment came as expected. Then I had to add a new medication and the next shipment... perfect. Also I'm going on a trip and need my next shipment a little sooner and it's already set to be received 2 days before I leave. They've been professional and courteous and have made getting my medication so much easier!

So far this has been a nightmare for my boyfriend. We definitely should have read the reviews prior to signing up. He spoke with a representative within 24 hours of creating his account, and things seemed to be going well. Unfortunately the first hurdle he hit was the customer service rep--she was not a licensed pharm or pharm tech, so she had A TON of trouble with his medications and keeping them straight. He patiently spent the time going over each and every medication and what time he takes them to make sure nothing got missed. When he finally received his pills, 2 prescriptions were missing, which meant he had to pay cash for those pills at the local pharmacy. Additionally, they interpreted his "twice a day" as "four times a day", so now he has packs with one single pill, marked at the wrong time. He spoke with customer service and they assured him that they would make it right, but after reading these reviews, it seems they promise everyone that, but never actually follow through.

Beyond terrible Conflicting messages and information every time I called to verify if meds were sent or orders received from my doctor. I thought this would be easier to manage, but it ended causing me more stress and several phone calls per day. Great idea , terrible service

AWFUL!,,Don’t do it.3 weeks after sign up no medicine.Took control of my medicine and then couldn’t tell me when I was going to get it.Call and left message before they opened and received no phone call.Had to call them back.Amazon seems to be a great company overall but Pillpack seem to be a failure to date.Having my prescriptions transferred back to my pharmacy.Told it would take 4 hours.We will see.

After spending over 2 hours setting up my account for a simple prescription, I just learned while submitting my first request to fill the prescription that the price I was quoted of $15 per prescription was not being honored and is now $122. After spending another 2 hours on the phone, I am being told that the price I was initially quoted needed to go through a confirmation process (which never happened as the confirmation process was never initiated!) and the price is $122. I find these tactics not only unethical & immoral, but also illegal. After reading the other deplorable reviews here, I am compelled to commence legal action as this is clearly a bait & switch tactic.