PillPack is a full-service pharmacy that delivers a better, simpler experience for people managing multiple medications.
PillPack (pillpack.com) has 332 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Richard
Need I add fuel to the fire. You pay for a pill pack and get the meds in bottles. Total scam. Once Amazon took over it fell apart. I was told the first time it was a glitch in the system. Same story the second month. When it happened 3 month, had to cancel. The good part of pillpack, like the name says, it’s was a pillpack. Now it just a distant pharmacy, selling bottles of meds. Sad
Dean C.
Used to be very smooth, but now the entire process is flawed. If you need help there is none. Sad. Was with them for years, but now local pharmacies deliver, so no need to try to keep using them.
Amanda H.
Pill Pack used to be great. Now I deal with constant headaches of scripts being sent to Amazon Pharmacy (don't they own Pill pack?) and have to get it transferred back.
Dave W.
PillPack used to be a wonderful asset, providing consistently top-notch service. Since the Amazon union, it has become user hostile. When a new script is added by the doc, it comes in a bottle, not the pack unless one is willing to spend hours dealing with the incredibly opaque website. If one is going on vacation, getting supplies a little early is really painful and time consuming. Even so, non-prescription drugs are not included in vacation packages. We all know that Amazon can do a much better job. Question is .....How long is the current state of affairs going to last?
Scott N.
Been with PillPack for over 8 years. Has been a steady decline in quality ever since Amazon got involved. Without warning, they shipped all bottles this month. And when you call to complain, they don't take any responsibility. I have backup insurance of GoodRx in addition to my own work supplied prescription insurance yet PillPack now shops for the higher price? The cost of one med was 1/2 the prescription price, why wasn't that offered? GoodRx had it cheaper too. I don't trust the people at Amazon to make medical decisions for me. There is no accountability. Pretty sure they violated some pharmacy laws. The pricing is poor now, the packaging is getting worse, the plastic they use has been lower and lower quality. They continue to print out all the paperwork, which I have opted out of to save a tree. Amazon / PillPack doesn't seem capable of running a medical pharmacy, let alone the safe & secure & sanitary delivery of medicine. Amazon/PillPack has lost alot of my trust from this experience. Perhaps it's time to switch to my bulk provider if Amazon is unable to run a pharmacy.
ANGEL L P.
Been with them 3 years. Started GREAT, ENDED horrible. SAD! Pillpack by Amazon Pharmacy is totally mismanaged and they don't deny it. From the pharmacy, to its packaging, ending with its customer service. I'M OFF to its competitor! RUN
Heidi Hess H.
Absolute nightmare! We used Pillpack since 2018 - loved it!! The packaged medications allowed my son to go to college and live independently - it was amazing! Now Amazon says that some of his meds (that pullback included) "can't be included in packets" - how can one pharmacy do it and another can't? Amazon does not seem to care that their policies are taking away everything that was great about Pillpack. Bummer that they are going to be just a regular pharmacy, and the benefits of Pillpack are now gone...
Rich L.
Pillpack was a great reliable service. It no longer is. Amazon can afford to lose thousands and thousands of dollars in revenue and not even think twice about it. I should have seen the red flags sooner. How amazing is it that the company I'm now with receives at least 10 calls an hour to switch over from Amazon? Things got to be very unorganized at your end! And don't worry about me spreading the word, it will still be good at your end, unfortunately because some of your customer base are too naive to know they've been totally misled.
