PillPackReviews of pillpack.com

If you need to be billed a consistent amount on a regular schedule then this isn’t for you. Very poorly run outfit. Charges keep popping up in the middle of the month with no change of prescription or explanation. Customer service could care less. Being on a fixed income I need to know what I’m being billed and on what day the money will be withdrawn from my account. As of now it all seems haphazard and willie nillie. When I told the customer service rep that I don’t have this issue with my local pharmacy, I never pick up my prescriptions then weeks later see a charge. WOULD NOT RECOMMEND

If I could give a negative star, I would! Tried to charge me double what I should pay then I submitted a coupon and they still charged me wrong. Took almost 3 weeks to get 1st order. But non-stop emails and phone calls. Just absolutely the worst experience I've ever had to get prescriptions filled. Just want to go back to dropping my prescription off at the pharmacy then going back and picking it up. Easy Breezy, this is nothing but a hassle

Horrible. I travel for extended periods and every time my travel takes place during my ship date it takes an act of Congress (they claim my insurance company) to approve. Getting ready to leave for a 5-week trip and they expedited my order and it all arrived in separate bottles vs the packs. I love the idea, hate their execution. I would avoid them.

I called Amazon Pillpack to find out costs.. No answer, sat on hold for extended period of time..

Very disappointing Amazon performance. Whole process was confusing and left me wondering if I was even enrolled. No confirmation or acknowledgement of input. When questioned was told i needed to contact physician and pharmacy to confirm?? Real mess in terms of Amszon "Process"

My shipment did not arrive because of UPS having a weather delay. They blamed them. I told them that I do not pay UPS and you should have shipped it a higher priority. It shipped 8 days ago from Arizona heading to Florida. Now I am scrambling to transfer prescriptions to get them filled. Very disappointed.

Done with PP. First shipment OK. Second shipment, I was charged copays for two meds. Then I got a robo call asking me to call them. On indefinite hold, so I opened chat session. Found out they were out of stock for the third med. Options were 1) for me to pick up at a local pharmacy, or 2) I should call doc to see if another med would work. Told them to cancel the entire service. Never again.

I would be better off buying a pill organizer and doing what pillpack says they do myself. An absolute waste of time getting my pills packaged only to have to take them out of the package and organize them myself. I may just go switch back to an old school pharmacy. In theory the service they provide is amazing. In practice someone else can come in and do a whole lot better.